Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I have had my share of customer service experience for 5-6 years.
My typical work day is dealing wit complaints and resolving clients queries as soon as possible. I have an amazing relationship with my co-workers as I am always willing to learn and share my experience with everyone. I have learnt so much in the customer service industry as well as the experience picked up in various roles I enjoy engaging with people on a daily basis and helping others in my team and sharing my experience. The most challenging aspect is trying to have a members query resolved in time with the limitation of resources available at hand.
Pros: Motivation to improve yourself in education
Cons: Do not look after their staff
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Excellent Corporate Culture
Typically, we deal with customers querying their accounts and amounts due. We also assist with resolving any delays with regards to online orders, as well as difficulties when customers want to use their cards at retail stores. Mi found my co-workers very friendly, and made life long friends. There was an excellent work atmosphere, as we often had theme days and impromptu parties or celebrations. I learnt to effectively multi-task as well as assist with online orders and liasing between customers and other departments. I enjoyed the interaction with customers both externally as well as internally. Making sure customers understand how theto use the program effectively, and make the most of it..
Pros: Opportunity to learn different skills.
Cons: Not many opportunities for promotion.
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Excellent training
At first the compay was a nice company to work for ,the environment was fun and amazing .However things haved changed.What I loved about the company was that evry day when one is doing the job,needs to delight the customers,I have learnt lots of this and I have acquired lots of skills.What ive enjoyed the most was getting along with my team members.Challanges are that the company does look after staff memebers or offer team buildings and gettering or do staff recognition or awarding or give out motivational incentivies.That is why staff members are resigning and theres nao growth.The other good thing is that the workibg hours are great Mon-frid no shifts.
Pros: Great Customer Service training material
Cons: No room for growth
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Always helpful, motivational and honest.
I enjoy working by myself and with my team. I am ways willing to help and I ensure that tasks are completed correctly and on time for the day. I am very friendly and I am able to fit into any working environment. I take pride in my work at all times and make sure that everything is manageable. I love to make those around me smile and to create a meaningful and motivational relationship. Trust and honesty plays a vital role in the workplace and should always be adhered too. I am not one to stay out of work. I am punctual at all times and always respect those around me.
Pros: Promotions
Cons: Nepotism
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Farst learning
Dealing with tavern owners Helping customer with their queries and solve their problem Get customer's order be delivered Saving deleted customer's deleted account Activate customer's reward cards and check which campaign card belong to Responding on customer's SMS.
Pros: working with a team
Cons: normal hours
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Good Learning Curve
Challenging - Good learning curve New Technologies - AWS Analytics - Cluvio and stitch I enjoy integration with third party application o our platforms
Pros: Working with Variety of clients
Cons: Long Hours
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N/a
I have accumulated invaluable skills during my working experience to date. My journey permitted me to learn the skills of teamwork, effective communications, organizational and leadership skills. The diversity of my roles skilled me to effectively multitask within any assigned tasks, and allowed me to acclimatize and learn the dos and don’ts of a fast paced environment, where deadlines are crucial to a project. I continuously strive to deliver the best of my ability to attain goals and demonstrate a sense of urgency in a busy environment.
Pros: Good working hours
Cons: no additional benefits
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Learning and mastering customer service
I work in customer service base environment, Mon- Fri 8 am- 4pm. I deal with customers on a daily basis and do the below tasks daily. - Attend incoming calls, sms (es), emails and faxes that customer send through or when they call in. - Assist with placing orders, advise/ or educate about the program or their account and give advice when needed. - Follow up on aftersales escalation and work towards resolution within SLA - Administration back-up for escalations - Assist with recruitment and interview for our department and help with training. I have vast experience in customer service and passionately enjoy working with customers/ clients as I get to educate, offer advice and provide information or more in the required field.
Pros: Growth and Delevolpment
Cons: Lack of resource
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Good opportunity
I've learnt a lot and will always be grateful for the knowledge shared. Good company however growth I'd not really in the books. Perhaps more needs to be put into development plans and using and grooming resources at the companies didposal.
Pros: Great opportunity
Cons: Very little growth
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Excellent learning curve
I am a call center agent (I worked there) the Vibe was good. Company has potential but not for further growth. Its time to move on as I want to do admin work and not do Call center work. My relationship with my co workers was great I learnt how to have more patience.
Pros: Great promotion
Cons: Good working hours (Maybe weekends)
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