Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Supervisor
supervisor in the collection environment ......................................................................................................................................................................................................I am accredited Debt Collector representative I provide intermediary financial services by managing and auctioning after sale transactions and administrative queries that are received via the call centre channel. I also do outbound calls to Insurance customers who have not paid their premiums/policy about to lapse and negotiate and secure future payment by retaining them. I have acquired knowledge of the Acts – National Credit Act (NCA), Financial Intelligent Centre Act (FICA), Financial Advisory and Intermediary Services (FAIS) Act, Protection of Personal Information (POPI) Act and the TCF fairness outcomes.
Pros: I am accredited Debt Collector representative I provide intermediary financial services by managing and auctioning after sale transactions and administrative queries that are received via the call centre channel. I also do outbound calls to Insurance customers who have not paid their premiums/policy about to lapse and negotiate and secure future payment by retaining them.
Cons: I am accredited Debt Collector representative I provide intermediary financial services by managing and auctioning after sale transactions and administrative queries that are received via the call centre channel. I also do outbound calls to Insurance customers who have not paid their premiums/policy about to lapse and negotiate and secure future payment by retaining them.
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Need more growth and exposure
make sure the bank's card stock is sufficient within the perso bureau where they manufacture our cards and make sure that the branches always have stock to issue to clients, monitor systems, liaise with external suppliers for current projects, my work is more independent than anything as I alone deal with logistics in Card for the whole bank, but I do need to work closely with the Business analyst Team, and IT, I learn a lot from IT and have developed more ideas in order to enhance my daily system processes, I enjoy the challenges that the processes especially technical issues bring to my experience.
Pros: opportunities arise
Cons: less support from other team members
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R15000
Write a review: Review summary Please enter your review title (less than 100 characters). Your review (at least 150 chars) Your review is not to sell yourself or give your job description (your CV does that)! Rather, give an accurate picture of what it's like to work at your company. Include things like: - A typical work day - Your relationship with co-workers - What you have learnt - What you enjoy most - The most challenging aspects of the job
Pros: typical work day
Cons: typical work day
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Typical work day
Getting early at work (15 minutes before you start your work)to prepare the work station. Checking previous workload if there is and clear all pending queues. Always be ready for the first customer to the last with excellent customer service. Make inbound and outbound calls follow up with pending credit applications pay loans as per company requirement (after thoroughly check customer s afford ability). Preparing for the next day plan of the day before leave work.
Pros: Great exposure in building and living company values which also build personal confidence and in a position of being recognised for rowthnin the company
Cons: Not reaching client satisfaction which at times questions your ability.
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I have learned a lot of things like respecting other people and abide by the company rules
Relationship with coleagues is good i enjoy working through out the day i have learned a lot of things, i enjoyed working for the company.The challenging aspects of my job is full concentration,because i do lot of reviews so one has to give 100% focus
Pros: it was excellent to work for afrivcan bank
Cons: i dont have problem working long ours ass long as i get good rest
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I am hard working, willing to learn, great interpersonal skills, enjoy challenges.
I am hard working, enjoy working with a diverse group of people. I have a passion for people and what i do. I am self motivated and enjoy new challenges. I am willing to learn as much as i can to prove my abilities and willingness to grow.
Pros: N/A
Cons: N/A
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Excellent growth opportunity
Administration Managing a team Coaching Call evaluation Leave planning Kpi performance and monitoring Microsoft office knowledge Reports update Training and development for pdp
Pros: ability and opportunity to study
Cons: for a promotion it's about who u know
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I am hard woring person who likes to work in a team whos's passionate about his work.
I sit with staff while thet assist clients to see if they do the right things.I aslo beleive all staff should be treated,developed equally.We have coaching sessions with all staff,the relationship is as good as best.
Pros: There are opportunities
Cons: 8h00 to 17h00
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Excellent learning curve
Im a hard working lady and like challenges. Bing at work is fun for me interacting with clients and my team . Im a team player and likes assisting in a team whenever my help is needed we got along fine with my co workers. Working in a call centre environment has taught me how to be patient and be able to work in a chaotic environment. Im goal driven and always up for learning.Being at work generally was enjoyable I love the fact that i can handle stress and every call that i made i would make sure i give the clients 100 percent assistant as long as the clients were happy i was happy it also goes to my co workers. The most challenging thing about the job was that you get to speak to different people eith different situations others angry and others happy thats what drove me as well to do great in my job.
Pros: Great opportunity for promotion
Cons: Long working hours and working shift
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Good Team Management skills
Was Good with my fellow team mates Gained much experience in finance as we were dealing with credits I enjoyed dealing with with clients who listens to what ever you have say The most challenging aspects was not reaching the target
Pros: there great opportunity of moving to a better department with better salary
Cons: Only when you have to cover your target
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