Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good day
I am writing in response to the Team Leader vacancy currently available in your company. I am currently working for Barclays Absa since 7 March 2016 to date. Previously I was a Team Leader with Telkom Mobile since the June 2012 until 5 March 2016. Currently , I have 4 years Team Leader experience and 6 years Call Center experience . I have managed Teams of 12 agents minimum and increased to 15 and 25. I am currently on contract with ABSA. I have the ability to monitor agents' absenteeism, conduct coaching sessions and assist the agents into realising opportunities in the work place. Kindly consider my application and your response will be highly appreciated. Regards Francina Mahlaba
Pros: I have realised that there are many opportunities for working in ABSA. There is a lot of growth and assistance is availble upon request. Training is provided and one gets monitored when placed on the job , hands on for the first 4 weeks. This is to get the feel of the job spec, and be able to handle the pressure that comes with it.
Cons: The challenge is that , one needs to apply for a vacancy to be on a permanent basis, this is possible when one has been with ABSA for 12 months.
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Excellent stepping stone as well as learning opportunities
Opportunities are available Learning Curve is available Growth is Limitless Coaching to motivate agents Monitoring for Control Motivation for Growth
Pros: Opportunities for promotion are limited for contract workers
Cons: Long Hours, Shift Work, Late Shift and Overnight shft
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