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City and Guilds Reviews

 

An amazing experience of learning and growth.

A typical day at work included the oversight of the quality of the assessment and development of qualification This included 5 hour meetings on some days proof reading handbooks, assignments and exams Handling customer queries on course content Analyzing results from exams to monitor performance Handling Exam appeals Capturing and paying claims from consultants Arranging travel for consultants I have an excellent relationship with coworkers easily one the bests parts of my job I have learnt a wealth of information particularly around customer service, finance and quality and compliance. I enjoy the meeting the most lots of critical thinking required I was part of a remote team which meant lots of webinars and IT complications would ensue.

Pros: Amazing dedication to skills and development
Cons: International company struggling in the SA market

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Eager to learn new skills

• Ability to good understanding and knowledge of • Education management systems • Ability to maintain all administration assistant work • Verbal and written English communication skills • Capable to solve problem • Ability to prepare all kinds of reports including correspondence • Ability to work independently, self-motivated and positive attitude • Ability to work in a team and be a good listener • A lively telephone manner to engage positively

Pros: Strong partnerships and joint working with colleagues across the business to bring the right expertise to the customer
Cons: Ability to work under pressure

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