Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Friendly staff
Working at CCS has been a great experience this far. It has made me learn to be more straight forward and to the point. It also taught me to listen attentively to the customers and to assure them that we will find help in order to resolve their problems. Everyone around is nice and friendly. I'm free to ask any questions to any of them, and they are also very understandable to your personal problems. There are challenges as well like dealing with a didifficult customer. I have learnt never to talk above the customer and to assure them that I understand where they're coming from. I enjoy being useful at the end of the day; to hear the customer's share a laugh and to hear that they're satisfied and also that I was of help. Nothing feels better than knowing you have relieved a bit of stress from a customer.
Pros: Great working experience
Cons: Nothing to declare
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Expanded working environment
Key Performance Areas: • Dealing with customers from various countries with regards to the car service they received from the specific car dealership • Dealing with customer complaints • Noting down all important information and informing management about the problem • Problem Solving • Communicating with UK clients, inviting them to attend event based in there surround cities. • Escalating feedback. • Ensuring KPI’s Meets the standard of approval.
Pros: Good working environment
Cons: No room for growth
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Working in a highly speed environment is familiar
as an employee I've learned a lot as well as a person. I've came across a lot of challenges working in a call center and that thought me how to work around together with other people in a highly speed environment.
Pros: it was a great company with a lot of professional employees
Cons: there were problems month ends with staff salary
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Learn Telephone Techniques
Working dallier system as call centre agent in Customer service speaking with member as far as overseas getting feed back about their service that they did in our clients,Working to reach target per day manage volume of calls. Type while you speaking on the phone. I always reach my target most of the time I escalate calls for afrikaans,Telephone techniques
Pros: target achievement
Cons: 09H00 TILL 21H00
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Excellent Learning and Growth Curve
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Pros: Great Opportunity to grow
Cons: Long working hours
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Beginning of a new experience
A typical work day at work would consist of a hardworking team. In terms of that, communication is very important. Since I have been there for 2 months now, I am still building a relationship with the co-workers. I learnt that the customer is to always receive the best approach, even if they are angry. I enjoyed writing down notes based on a bad experience a customer had and send it to the dealership .
Pros: Great company to start your call centre agent careers
Cons: Long working hours
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Excellent learning curve
At Customer Care Solutions (CCS), I have learnt how master the art of listening and communicating effectively. My co-workers are young, therefore getting along is not a difficult. Respect for others is very important and that has improved my cautiousness when it comes to dealing with different personalities. CCS has always encouranged that keeping a clean work environment helps a clean mind and I have taken that with me. Working at a Call Centre of that nature has taught me how to be patient with people and how to come up with solutions quickly. It has taught me to be a problem solver and showed me that growth is very important.
Pros: Great opportunity for growth
Cons: Low rates
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How I work and what I do
I work on my own even though we're many advisors but each person has a task to make a certain amount if calls per day/week and also make sure that the quality is up to standard. Comunication with manager's and co workers is easy to do as we have to each other up to date of what's happening. I enjoy being able to speak to different customers daily. The most challenging thing about the job is being able to give excellent customer service but still keep the call under 3 minutes.
Pros: Accomodates students
Cons: Hours get cut
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Excellent learning curve
Working hours are chosen by the employees but are subject to be changed accordingly by the HR department. Young working environment, majority are students/on a gap year. I've learnt how to deal with various types of customers and professionalism in the workplace.
Pros: Employees choose their own shifts
Cons: Unsteady remuneration rates
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Customer Care Solutions
I started at the company as a Customer Service Agent. I currently am filling the role of an Agent Supervisor. I would day that every day has to be taken as it comes. We deal with customer service and render our services to vehicle dealerships. A lot of the work is similar to the day before and sometimes it really does get hectic. Happy clients and great co-workers really do help make the not too good days very easy and bearable.
Pros: Great place for someone newly entering the job market
Cons: n/a
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