Overall

Promotion

Salary

Work/life balance

Culture

Leadership

DC Experts Reviews

 

Debt Review experience

Managing query mail box, distribution of mails to different customer care agents. Problem solving of mails and providing feedback of the portfolio agent to give to the client. Liaising with credit providers to solve the query. Typing of motivational emails to the credit providers and banks to reinstate accounts under debt review. Following up on existing queries. Obtaining information from the creditors to send to the proposals department. Calling the client to collect failed/dispute payment and send a mail to the relevant department to load a once off debit order. Making sure we have the correct banking details of the client, collecting the correct amount each month. Sending Form 17.3 and supporting documents to the creditors explaining change of circumstances or employment status. Making sure that customer queries is resolved within TAT and collecting PDA fees.

Pros: Working with clients
Cons: working weekends

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Time for a change

I work in a fast moving, pressuring & very stressful environment so therefore my tolerance for stress is quite high, I have to allocate our daily proposals to my team members. High attention to detail is necessary as I have to do my own allocations, it could be upto 30 proposals that needs to be captured and appy your negotiations skills and send out a proposal to creditors that will be in the best interest of the consumer

Pros: Always learning something new
Cons: No growth

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