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Leadership
Senior trainer and Recruiter.
working for the current company has been a great learning curve for me. this is where I have gained most of my experience. working with new training groups teaching candidates everything about insurance and different products and sales and soft skills is what I love and enjoy everyday. Being responsible for my own admin has thought me to become a very responsible person. working with existing agents has better my people skills and my ability to work with people with different needs and different backgrounds. I enjoy my job very much as a role as trainer is unique because I'm also responsible for recruiting on a daily bases. I have learnt over the years to develop some of my own training material to assist my agents and because being the product specialist for specific products made me more responsible for the growth of the company and the agents.
Pros: Was nominated twice best trainer of the year
Cons: 08:30 till 16:30
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Excellent learning curve
I always cant wait to wake-up and go to work as my job entails working with people that's what I enjoy most. My relationship with co-workers is great as we work as a team and assist each other in some difficult queries. I have learned that for the customer needs comes first and they are always right, to be able to assist the customers in a way that the solution brings positivity for the company and my profile. The atmosphere, laughter and challenges you get everyday they keep you motivated always. Challenges you face when you can not be able to provide the customer with positive feedback and having to deal with an angry customer.
Pros: Great opprotunity to learn and grow within the company
Cons: Long working hours
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Excellent place to gain experience and develop customer skills
I'm an innovative individual, I've been in a call centre for 2years dialing leads for Hollard and clientele life. I've spent the last 2 years developing my skills as a customer service agent. I've been a top performer for 6 months and I'm a really hard worker. I am driven to be the best at what I do and I want to work somewhere where I'll have opportunities to develop my skills and take on interesting projects and work with people I can learn from. I can do the work and deliver exceptional results and I possess a combination of skills and experience that make me stand out from the crowd.
Pros: experiencing something new everyday
Cons: no promotion and working hours
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Excellent learning curve in insurance sales
I'm a sales agent who sells all different type of insurances to existing edgars and jet clients on a daily basis. I have a great relationship with my co-workers who are always ready to assist or be assisted. I've learned how to handle difficult customers and still persuade them to take our products. Most challenging aspect of my job is to get past customers who are very upset and angry for being called by different agents in the building.
Pros: Good salary and good campaign to work on
Cons: There are long shifts which we work which take a toll on a person
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Introduction to the call centre industry via leadership.
New and different industry from my achieved qualification.however with some similarities to my 1st job as a Customer service agent. From demanding shift work to regular 8am-6pm weekdays working hours; International Airport to the corporate call centre environment; Meeting new faces daily to seeing same faces allowed a sense of family atmosphere. Learnt more about the financial service products, and enjoyed assisting customers with their queries but mostly the commission made from the insurance products sales-when a customer wanted to upgrade their plans or take up a new one. As a data capture found difficulty to complete work in time due to system applications malfunctioning.
Pros: Great opportunity to make money
Cons: Demanding target requirements to meet commission.
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I have learnt to handle different kind of client and how to close them and keep clients happy
-My day at work i am using it to learn more communication skills -I have a good relationship with my co-workers because we work as a team - I learnt to work under pressure and adding more value to my communication skills - I enjoy working hard to make sure i become an asset in the company -the most challenging aspect of the job is when i speak to clients who have recently lost their loved ones
Pros: Promotion depends on your performance but received promotion 2 times
Cons: I work 10 hours
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Experience
It has been a great opportunity to work for the company mentioned above and i appreciate the extensive knowledge i have been able to grasp.Being recommended for this post would be beneficial to me because i want to learn more within the sales field.
Pros: Being second in charge to my manager
Cons: Getting decent commision
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Open to greater opportunities and challenge
Good company where you are given an opportunity to learn new things everyday. you get to interact with different characters and cultures. it is homely and friendly environment to work in. You get so busy that you forget your home issues if you had any.
Pros: Great opportunity for learning and building a character
Cons: Long working hours and no growth within the company
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It has been a learning experience
I have learnt to be adaptive, versatile and how to deal with people There is a mutual working relationship within the company and everyone respects one another. On a normal typical day we face different challenges and it is those challenges that makes us stronger There a long days which are very straining physically and mentally as the job requires more mental work
Pros: Promotion opportunies
Cons: Longer working hours on long days
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Adaptable candidate
I'm a candidate who is able to work as team member and can also work alone unsupervised meeting and exceeding targets. I have experience and qualifications willing to explore new challenges in terms of careers.
Pros: Great team player to build team.
Cons: Always willing to go for opportunity.
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