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Excellent work environment
Our day starts with checking servers both on premise and off premise, making sure they are all online and have properly backed up on the night before. We then check for updates, making sure all servers and pcs have updated correctly. We then focus on the on premise infrastructure, that all pcs are online, all VoIP phones are working fine. Thirdly we check available tickets, which were raised the previous night as well as in the morning, resolving those that we can immediately while looking for solutions for those we can't fix right away. I then make visits into the offices, making sure no one has issues that are preventing them from working. After making sure everything is fine, I go back to the help desk and fill in the report card, and then carry on with unfinished tickets, or any other type of work that need more attention, or work on improving the network, or the pcs and the servers.
Pros: great work environment, ability to grow
Cons: The routing is always the same
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Very innovative culture, enough room to grow one's career
This is a lovely working condition. Since I am deployed at a client's site, I get to practice a lot of staff every single day. I start by checking servers availability on premise as well as for the other clients we support. I then check server back ups for all the clients that support. I then proceed to check the ZOho Desk ticketing system for any new and outstanding tickets that have been raised from the previous night. After all the checking and sorting out these routing staff, I make a round visiting all the workers on site to see if their coomputers are functioning properly or if they have anything that need support.
Pros: great learning opportunity
Cons: Mostly under pressure because of working alone, supporting about 50 users
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