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Harmelia Animal Clinic Reviews

 

Self improvement

All tasks follow a process in order to be completed correctly. Client relationships need to be built in order for good customer service to be delivered. Multitasking is a must, 2 phones, walk in customers and emergencies happen and tasks need to completed following specific procedures. Cash in. Make appointments Answer phones. Customer service. Follow up calls. Food loyalty, discount for customers that purchase food. Calling customers alerting them of deliveries Processing payments

Pros: Less hours than retail.
Cons: Veterinarian knowledge

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Learning curve

Admitting of Patients for the hospital Placing of orders for medical and food stock Follow up phone calls checking on patients Filing Taking in of money Phoning clients that owe us money. Doing the paper work for the patients coming in the next day Checking of emails and replying to emails Booking of appointments for the vets with the reps Discharging Patients General Office Duties Receiving orders Phoning clients with the orders they have placed Cash ups Assisting other staff where needed We all work as a team I enjoy watching surgeries and assisting when it gets busy The most challenging aspect of the job is dealing with difficult clients who are unhappy with paying.

Pros: Friendly working environment
Cons: Financial restraints and no room to grow within the business

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