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Lifetime Experience

A typical work day on average is roughly 60 calls per day.I have learnt how to adapt in a fast paced, highI have learnt how to adapt in a fast paced, high call volume work environment. Working as a team member or performing main duties as an individual. I enjoy resolving issues that are within my scope of work. Most challenging is dealing with irate customer's. call volume work environment. Working as a team member or performing main duties as an individual. I enjoy resolving issues that are within my scope of work. Most challenging is dealing with irate customer's.

Pros: Learning experience.
Cons: High call volume.

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Juggling a lot of things at once

ned to mulan typical workday for me is taking as many calls as I can take and replying to all the customers emails. I have a great relationship with all my coworkers. We all help each other. I have learned to multitask and to always work as a team.

Pros: Great opportunity to learn new things
Cons: As a customer care consultant, we're taught to always resolve an issue without having to ask a manager or a senior, which is not a problem for me, but sometimes you find customers who are too angry and just don't want you to try and solve their issue and want a manager. It's difficult to get a manager to speak to a customer.

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