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ASSIST AGENTS WITH ESCALTATION AND QUERIES FROM CUSTOMERS MANAGING AND MONITORING AGENTS ADHERENCE TO SCHEDULE AND PRODUCTIVITY, MAKING SURE THAT ALL CORRESPONDENCE TO CUSTOMERS IS OF HIGH QUALITY AND CUSTOMER IS SATISFIED ASSISTING IT TECHNICIAN
Pros: Great job oppertunity
Cons: Not loving my job
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Positive stepping stone gaining confidence
typical work day starts with my IT duties making sure every user is up & running then if all IT duties a completed i assist debtors department. In the IT department i work by myself but the debtors team i join is fun & very helpful & productive. My previous director has given me priceless confidence by giving me task & duties that i would never thought i could do or complete but I have surprised myself & gained so much self esteem. I enjoy the fact that i'm under so much pressure it brings the best out of me & i get to learn so much day to day. Maybe switching between the debtors & I.T & doing the driving cause our company dont have a driver. So i have to collect mail & deliver some parcels to members or companies.
Pros: gained lots of knowledge in I.T as well as Debtors
Cons: currently no benefits
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