Overall

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Leadership

Merchants iiNet Reviews

 

Great learning experience

Great learning experience. Having to be on 5 live chats at a time and giving all customers equal level of service has taught me to multitask and find a balance between quality and quantity. I also had the opportunity to do a 3 month secondment as a Quality Assurance Coach. It helped me improve my own QA when I returned in customer service as I got to experience exactly how a coach evaluates. Working shift has been a major adjustment and having a great relationship with my colleagues has made the time at work bearable and less stressful. What I love the most is that management always finds a way to balance work and fun without affecting productivity and always building moral.

Pros: Constant upskilling to prepare for other positions within the business i.e. job shadowing.
Cons: Constantly changing without notice and at times no training provided.

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My current job

I have a good relationship with my co-workers. We feed off each other on a daily basis we put our heads together and we work out what we can do better from our previous day. I have learned a lot from the company I currently work at like apologizing when its not even our fault. I really do enjoy the type of work I do I am just unhappy about the shift I am working. I enjoy that i get to learn something new every day. The most challenging part of my job is staying awake from 2am-11:30am and sitting at my desk.

Pros: none
Cons: working nightshift only

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Exploiting poor South Africans.

24 hours call center.International call centers are a nightmare they taking advantage of poor desperate South Africans.Working long hours with 30 minutes lunch.You don't get paid your first month .

Pros: Great working system easy to learn
Cons: Long working hours

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The online customer engagement officer

I cannot see what I am typing here due to the mobile format, but here goes. 8 hour days monitoring all brand mentions across various social media platforms via the CRM BrandEmbassy. 3 man team who reports to the onsite manager in Australia. Pros are exposure however, limits are growth limits.

Pros: Advanced product, CRM software and technical exposure along with first world customer experience.
Cons: Growth and salary limit

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Good starter job but not the place for a career

It's an okay place to work but not somewhere you can make a career at its fun as a first job because of the game section and free ice cream and as far as growth goes there isn't place for it

Pros: free ice cream
Cons: salary and grown is little

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Gained good knowledge about technical support

The company I currently work for is an inbound contact centre. They give people an opportunity to understand what technical support is about. Over the past year I have learnt a lot during the time that I have been at merchants iinet. I've learnt how to assist customer with their provisioning of their internet service, setting up of the internet services and billing queries. I enjoy working with the Australian customers as their culture is similar to ours. I find my job challenging when I am engaging in a conversation with a customer that is not tech savy but by excising patience it helps the customer understand what to when they are faced with the same situation.

Pros: Giving people an opportunity to gain technical knowledge
Cons: Working night shift e.g 1am to 9am

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Being efficient

Everyday you get to experience something different because you never speak with the same customer you spoke with yesterday. Every customer however gets the same treatment but in a unique way. You have to adapt quickly Think quickly as your basically chasing targets 24/7. Co-workers each have their own unique personally which makes it lovely to work in such a diverse environment, learning new thing every day. Over this past two years I've become such a patient person and learnt to listen and my confidence definitely boosted.

Pros: Vast growing company with regards to employment
Cons: Failing to deliver on promises e.g. Promotions

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Excellent learning curve

Working at iiNet was amazing. I enjoyed my job a lot and have learnt more from my previous colleagues and manager. The team work was great and the floor walkers around us were amazing. The work ethic was incredible. I have learnt that me having an IT qualification is not the same as helping the customer with their internet issues.

Pros: Great people to work with and its also a place to grow
Cons: The working hours are long

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None

The experience I gained in telesales and my good command of English has and always been my asset . I am convinced that my skills will be suitable in my position in your company. I derive extreme pleasure in being a customer service consultant as people have to be satisfied with the product they receive/consume

Pros: Customer service experience
Cons: 9 hours

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Loads of responsibility

Train the trainer Meetings with internal and external stakeholders. Awkward shift changes, twice a month. Demoralizing disciplinaries of staff that sometimes only needed to be a documented discussion.

Pros: Steep learning curve
Cons: Rediculous shifts

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