Overall
Promotion
Salary
Work/life balance
Culture
Leadership
My focus
In order to ensure that I deliver on all of my expectations in my role, it’s critical that I plan my day. Through this simple action, I am able to ensure the following: Reporting That I am able to provide an analysis and insight on previous day performance that enables our client to provide feedback to relevant business stakeholders Engagement A critical part of my success is ensuring that I interact with my direct reports daily, but also spend time supporting team leaders and re iterating the focus of our operation. I also have weekly interactions with agents to gain insight on issues that they have noted from customer interactions as well as matters that might be affecting them. In the role that I am in, I believe that if you make yourself accessible and interact with all people across all roles that this enables sustainable performance as well forges professional relationships.
Pros: Developement
Cons: Standby weekends
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Learning to deal with customers
I’m an ambitious person with an open mind to learn new things. I like challenges because that’s where I feel my worth is being tested. I’m self-motivated and a pro-active individual. I am very organized, positive, and a hard worker. I aim to be professional at all times and pay attention to detail. i can work in a team and as an individual have experience in customer service and have learnt to deal with different customers
Pros: dealing with different kind of quiries
Cons: salary and working hours
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Learning opportunities limited.
A permanent post would be most motivation for agent to better their work and willingness to give more to customers or clients. A salary increase would go along as the current income would assist in furthering careers, to better their growth within the company.
Pros: I have learned a lot in customer experience
Cons: limited chance in growth development
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Excellent working experience
A typical work day would start of at 8am. I would come in greet everyone, which is basically the type of relationship I had with my co-worker's. I have learned not to let pride, personal issues and people's opinions get in the of my productivity. I enjoy helping people in general, working together towards a common goal. Being able to do my job without the fear of being judged because of my lack of qualifications.
Pros: Great working environment with growth
Cons: none
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Excellent working experience
A typical work day would start of at 8am. I would come in greet everyone, which is basically the type of relationship I had with my co-worker's. I have learned not to let pride, personal issues and people's opinions get in the of my productivity. I enjoy helping people in general, working together towards a common goal. Being able to do my job without the fear of being judged because of my lack of qualifications.
Pros: Great working environment with growth
Cons: none
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Learning opportunities limited.
A permanent post would be most motivation for agent to better their work and willingness to give more to customers or clients. A salary increase would go along as the current income would assist in furthering careers, to better their growth within the company.
Pros: I have learned a lot in customer experience
Cons: limited chance in growth development
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Develoment is available
the company offers development opportunities but their people first "company value" is not very well implemented. work day comprises of ad-hoc activities from my manager and some planned activities which are expected of me daily. my relationship with co-workers is very good as we are able to work together and complete tasks timeously. what I enjoy most about my work is the interaction with the people(service desk agents and operations managers)
Pros: development opportunities
Cons: underpaid but expected to go over and above
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Excellent experience
i have learnt a lot of things since i start working at this company. i do have a good relationship with my co-workers and team leaders. i enjoy everything about the company including the management . the most challenging about the job is that you learn new things everyday
Pros: great opportunity to grow
Cons: long working hours
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Experience
It's a great experience expecially when you always end your calls with a smile and you are always able to provide assistance. Making friends around the call Centre and ask for help from your colleagues if you don't know that query. Challenging part of working in a call center it's when you get a arate customer that does not even want to listen at you, but I have managed to overcome those.
Pros: Getting to learn different skills
Cons: Shortage of the salary
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Stepping stone
Solving customer queries within my scope, providing relevant and accurate information with queries outside my scope. Customer orientated co-workers with excellent personalities and respective team leaders. No perk, no salary increases, long hours and dealing with problem that occured due to different departments.
Pros: Network service provider duties
Cons: System offline most times
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