Overall
Promotion
Salary
Work/life balance
Culture
Leadership
The excellent learning curve I have learnt is to listen to the query.
In an inbound call Center you work with variety of people with different cultures and believes and we also deal with different people on Daily bases with different queries which has to be solved based the processing of the companycompany.my relationships with my co-worker is amazing and challenging at the same time due to because we are created to be a team and work as team to solve all enquires that the customers enquire about on Daily bases. I have to listen to the customer first to be able to know how the customer would like to be assisted and to also prob to be able to see which other method has the customer tried to use to resolve the query. I enjoy acknowledging that at the end of the day i managed to assist the customer and brighten their day.if the customer has being calling constantly and not finding the help their would like that's a challenge because when the call is routed back to you as an agent you have to go an extra Mile to make sure you have(FCR) fist call resolution.
Pros: there a room for promotion based on monthly performance
Cons: I work in an inbound call Center that operates 12 hours
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Excellent growth and learning curve
Working at merchants has certainly made me work on my weakness which is patience. The daily queries that arise out if nowhere that I cannot explain but I still have to make a customer understand has made me to be able to think on my feet and provide resolutions and to be empathetic as well. The system failures that just defeat me but I still manage to work through those challenges as they are out if my hand but I still have to work and produce results. However my working environment with the people around me makes all the negativity about my job almost irrelevant because we work in a competitive environment and we therefore always encourage each other to do the best so that we grow professionally.
Pros: Great opportunity for promotion and good experience for future job applications
Cons: Long working hours and monthly pay queries
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A great learning curve
the environment is user friendly but when it comes to salary issues its not great,i work 6 days a week but i have to fight first before i get paid.The hourly rate is to little. if i need 2 days off i have to work 10 to 11 hours each day.
Pros: not so great for my growth
Cons: normal working hours
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I developed my presentation skills from attending presentation course.
I’m enthusiastic, energetic and eager to take on a challenge. I have got a track record of great quality of work with my current employer which is always a motivation for me to do better than I did before to keep challenging myself. I am looking after 3 business departments and 2 site Johannesburg's and Cape Town. Its frustrates me when all the departments will request for real time analysis and require the delivery time to be the same because of the love I have for this job, I make a plan. We are working on a client based environment. I start project before the client request for anything, when the client starting asking those question a full analysis is already there with regards to what is required with actionable recommendation with a profitable gains. That makes my job so much fun and easy. I am talkative person, the motto I leave with is promise less and over deliver.
Pros: Yes
Cons: Yes
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Excellent learning curve
Dear Employer Regarding the position currently advertised, please find an attached copy of my curriculum vitea and references for your consideration. I have worked within the industry of customer care service for five years ,I obtained my qualification for contract centre in 2010. Currently I worked as an ABET volunteer educator , during my spare time. I have deloveloped a wide range of skills that would meet your expectations. I have developed excellent verbal and written communication skills , excellent interpersonal skills, organizational skills, problem solving skill, typing skill and analytical skills. I am telephone etiquette, customer oriented, a team player . I am a honest person , emphatic and accountable in every I do within the job given to me . I have knowledge of Microsoft office suite, I speak IsiZulu, XiTsonga and SiSwati . I look forward to hearing from you soon. Yours sincerely Mandisa Manzini
Pros: team work
Cons: shifts working hours
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Room for growth
Listening to the customers Probing Resolving the subs query Empathize with the customers Escalation Giving call back Adherence Acknowledge of the products Learning everything new everyday Managing the company stats
Pros: growth in the business unit
Cons: 12 hours
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Room for growth
Listening to the customers Probing Resolving the subs query Empathize with the customers Escalation Giving call back Adherence Acknowledge of the products Learning everything new everyday Managing the company stats
Pros: growth in the business unit
Cons: 12 hours
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Manage at that company is needs training when it comes to people skills.
Working at Merchants is a great and exciting thing a person can ever imagine. The place is welcoming ,clean,full of life and the staff is amazing. I would start my day with Greating my crazy Team members and make sure that all thier working starions are ready ( for those that are not there yet). My Team is like Family even those that were moved to other departments because of businesses reason are still treated like part of the team. My colleagues are amazing , working with them is the most pleasant thing in the Team. Knowledge is passed around accordingly and i must say the is nothing nice like making jokes out of a difficult moment. The most challenging thing about our job is that the is no script that you get given to resolve a query all the knowledge you have you use it to make sure that your customers are happy.
Pros: only those that rub shoulder with management get the best.
Cons: you will have to have a big heart and endurance to work around the management
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Excellent learning review
•Each day i have to give best solution in terms of solving problem. •Assist how to set up sim-card problems ..network problems ...data problems. •Make sure i do a request to Technical department to give accurate solution. • Team-work is the best thing to get different opinions that could help or build up a good communications to workers. • i have learnt to respect and understand other individuals culture and feelings. •I've learnt to work hard to help people and check whether did i give something that works for them or not ...so we can try a different way to help. •I really enjoy if my solution worked and i enjoy when I'm learning something different. •challenging part is to deal with a difficult customer ...its not easy to my the customer to understand and to educate the customer.
Pros: Great opportunity to learn different
Cons: 08H00-16H00
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Excellent
Good commutation skill ,computer literally , solving the customers query learning new things and having new challenges everyday n every call u get some needs you to play sound with all the type of resources that u have in order to fulfill the query , good working environment and flexible hours
Pros: Great working environment for growth
Cons: Flexible hours
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