Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent working conditions
I really enjoy my work here and the company do try to make every feel comfortable and represented in this company. Everyday is different especially with my Team leader where we have one on one sessions to motivate and prepare the day ahead. My co-worker will make fun of every work situation to easy-up the day as we are in a high pressure environment just to lesson stress levels. I really solving my members queries and receiving the feedback from them once resolved and assisting my co-workers wherever possible. The challenges of being expected to know the clinical information whenever you are on the call by member refusing to be helped by anyone but because of the previous assistance you gave to them. The thing I enjoy about my work is that I learn everyday about any health related matters as queried by my members and I have become interested in the medical field industry as well.
Pros: Opprotunities for personal growth are limited
Cons: Average working hours
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Relationship with coworkers
It is great team that I am working with great ideas and support where applicable. This helped me to be the best this best team player that I am today.
Pros: It is good company that I started my working career with.
Cons: Working hours are fair 8am-4pm
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Learning curve
I have been working in the medical administration for +-19 years, As forensics investigator I enjoyed working with external parties. When findings are completed, I have to draft affidavits to lodge a investigation of fraud with South African Police, regular follow-ups with Warrant officers. What I like most, when providers acknowledge findings and pay the funds back to the medical aid. As Technical specialist, I monitor real-time submissions and attend to call centers queries. Testing data-base and implementation of rules. I enjoy engaging with people, transfer knowledge.
Pros: growth
Cons: retrenchements
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Growth
• Explaining benefits to members both literate and illiterate • Workout contributions for members • Assist with pre-authorization and chronic enquiries • General customer service enquiries • Work with types of correspondence, Writing communication • Assist members with completion of forms • The office opening and closing time register • Office Reports • Liaise with service providers and Hospitals • Hospitals authorizations and admission. • OHS monthly Inspection report
Pros: no possibilioties of growth
Cons: normal hours and saturdays over time
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Great growth
Great company to work for, the are opportunities of growth within the company, friendly people that I work with , that I can build strong work relationship, they are my helpers we are like family , we help each other with work related problems so we can grow together and stay winning as a team. I have learnt to commit to the work I do and to serve the clients, learnt how to understand individuals and empathies with them I enjoy solving difficult cases, challenging issues that give me drive and energy
Pros: great company to work for , potential growth
Cons: salary ranges
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Challenging, very good learning experience
Working at Metropolitan Health group was as an amazing experience and challenge on a daily basis. My days were never the same and my superiors had confidence in me to get things done. I was able to work at my own pace and had the opportunity to be innovative. We worked on projects in areas of our department that needed much needed attention and was successful. I absolutely enjoyed my job and the main purpose was to be awesome at provide excellent customer service. It sounds cliche but that is one of my passions ,helping people and obviously with the end result having resolved an enquiry. I worked with a great team including our manager and team leader. There was fairness and openness about the progress of the department and especially our client whom we deal with on very tight deadlines. The most challenging part of the job was when our deadlines were due.
Pros: Great learning experience and there is room for personal improvement
Cons: Work load could be overwhelming
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Excellent learning curve
I like challenges and innovations altogether. I feel like as one of your employees I will be able to use my innovative skills appropriately, hence I would like to be a Chartered Accountant one day. I am a committed, goal orientated, ambitious and reliable individual who shows a keen interest in whatever task on hand and I do it with my out most excellence. I am punctual, open minded person, a team player who can also work independently, structural and a strategic planner. I have good telephonic etiquette, computer literate and creative. I have a better understanding of Microsoft office packages. I have the ability to work under pressure and execute the task at hand well. I have been working at Metropolitan Health Group since February 2017 to February 2018 as a Medical Claims Assessor, and then I was transferred to Correspondence Management system where I am currently working there as a Contextualization Clerk.
Pros: There is an opportunity of growing with MH only if you work hard and prove yourself as a dedicated employee.
Cons: We only work long hours only if there is a backlog and we get paid for it(overtime)
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Excellent Service Delivery
I enjoy bringing a smile to a client through my work. I also take pride in the compliments the clients give to me relative to my work. However, there are times when I have to deal with difficult clients. I learnt that it is only through empathy and patience one can effectively assist a difficult client. We have a very good and healthy relationship with my co-workers. We do pride ourselves with the company value of team work. It sometimes becomes challenging to inform a client that we cannot settle their claim or that their benefits have been exhausted. It is however, much interesting to inform them of the opposite.
Pros: Strong social and communication skills
Cons: Low salary level
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I got to learn more about clinical stuff
great environment for working the culture is very good i got to learn a lot clinical i had grown more in teamwork i am now confident in innovating better ideas to solve problems
Pros: great environment for working the culture is very good
Cons: i do the same thing every day
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Good communication
I am a very friendly person and i love to work under presure at all time .I never take my work for granted becouse i love to learn new things about myself and those around me .i like tove work in a positive space were we will have the same goal
Pros: helping members every day
Cons: long hours
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