Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Very broad job spec
My typical day includes Create and monitor databases for each part of the business (sales, admin, customer service, QA) Load debit orders on SagePay and Nupay Monitor client accounts with missing information on Finwise and iDocs. Compile incoming sales for agents commission targets Monitor client payments for failed or disputed payments so that our collections agents can collect on it. Forecast monthly sales revenue for the business. Ensure that all processes are followed and that there are no gaps in the process Update company policies and memos Issue warnings and ensure that disciplinary action is being upheld by other managers over their staff Posting vacancy adds for recruitments Setting up and completing the interview process and recruitment employees for the company on a sales level as well as admin level Assist QA in investigating and coaching agents on bad calls that could lead to client complaints.
Pros: good experience
Cons: salary is low
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Good learning experience
It is not what I set out as a good company. The people and surroundings are good, atmosphere is comfortable but the way people handle their employees is not on. They do not have a payroll or a HR and you get paid half and must fight with them to pay your other half.
Pros: Great experience
Cons: No a proper structure
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