Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Making a difference
On a typical working day I can perform 3 functions within the SCM chain, inventory (receiving and issuing of stock), request quotations and evaluation of quotations. A day does not go by that I do not handle queries from both cost centres and suppliers. Supply Chain Management is a chain process and it is important to have a good working relationship with my co-workers as one can not purchase alone. We quality check each others work because mistakes in our field have financial implications. I have learned to be tolerant, patient and to listen before I respond. Some issues that develop in my environment due to the pressure are mostly blown out of proportion by failing to listen properly.
Pros: Working and interacting with different people from diverse cultures and the opportunity to impact the lives of the poorest in our country
Cons: We never have enough budget
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GOOD CUSTOMER SERVICE
I HAVE ENJOYED WORKING WITH DIFFERENT TYPES OF PEOPLE AND MAKING SURE THE SERVICE IS DELIVERED AT ALL THE TIMES. MY COLLEAGUES ARE FANTASTIC AND ABLE TO SHARE CHALLENGES AND EXPERIENCES DURING OUR CLIMAX MEEETING. THE WORK IS VERY ORGANISED AND INFORMATION IS COMMUNICATED AT RIGHT TIMES
Pros: OPPORTUNITY TO BE A SUPERVISOR AFTER 5 YEARS
Cons: NORMAL HOURS
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Public Service and customer services
As a social development department we deal directly with the communities and here at their worst. We deal mostly with people who are from poor needy background. We are the face of poverty eradication of the sitting governments of South Africa thus are under scrutiny at all times. This where you learn to responsible for all your actions and take whatever challenges on the chin. We work from 7:30 to 16:00 where we deal mainly with grant applications and putting them into payment. I have learnt to work cordially with my fellow workers as our line of work demands that we do it in a value chain format. I have learnt to be my own leader and be essential service provider in a sense of the word Working with people Dealing with difficult people who do not want to listen.
Pros: It is good as you would like to see your work recognized and we get feed back from our customers even when we walk in the malls. Even those you no longer know or recognize they still know you and that is is a sense of fulfilment.
Cons: Turning back a client that is very hungry because they have no right documents is the biggest challenge.
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A challenging environment with all the down falls of the Public Sector
The working environment is very challenging with the politic taking often the precedent on any other preoccupation. The environment is very noisy and sometime unhygienic. The relation with the fellow workers can be challenging especially when it comes to the way minorities are treated. How ever it is a very rich environment where you meet lots of very nice fellow workers. The work is very interesting and considering the difficulty of head office to deliver clear guide lines, the ground has a lot of latitude for developing and testing new solution. That is quite q great advantage. Lots of opportunity are also offered in term of training and development The most challenging and frustrating thing in I.T. is the refusal for head office to recognize the value and the inputs of people that works in the region
Pros: Interesting work with a great sens of helping the development of the country
Cons: Politic interference and lack of accountability at all level
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Excellent Learning Curve
Good work environment Excellent condition of work Great organizational design Great and highly professional friendly personnel relations Great and high challenging work load ensuring greater harvest individually and organizationally Stimulating career conducive working environment I could spend a lifetime in the Agency
Pros: Great Career Conducive Agency
Cons: none
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I would love to learn new things and new challenges
My work environment is so welcoming and enjoyable, we work closely as colleagues and communicate well. I have learn team work, communication and interact with other colleagues. I enjoy investigating and assist my colleagues with work related cases. It is very challenging to investigate officials who are senior to me.
Pros: I would love to get promotion
Cons: I am comfortable to work long hours if needed.
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Gaining knowledge and experience
At the beginning it was challenging, but as you get used to the work it becomes monotonous. Dealing with different personalities. Learn to deal with different personalities and people with different moods that deal with situations differently. A typical work day. I work from 7:30 to 16h00. Sometimes I have to work more hours. No overtime paid or day offs given. Learned a lot Enjoy the people I work with. At times some people are rude, there is no respect given and some people lack communication skills at work.
Pros: Learning a lot and broadening my knowledge.
Cons: Sometimes things are not properly organised and communicated.
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Reaching out to the less fortunate
My life @ sassa begins at 7:30 Monday to Friday including some Saturdays. Being part of this company has helped me to see different people's social live's in this country like never before and to get first hand experience of what it means to be poor or to be in a situation where none cannot provide for themselves. A healthy working relationship with my co-workers is fundamental as our unit is a chain process,we need each other in order to get the job done so I would say it was good but at times challenging...what I enjoyed most working for sassa is to end my day knowing that I have made a difference in someone's life. Coming to realise that social assistance is starting to do more harm to our society than good😔it is breeding a generation of laziness,greed and dependency, lack of interest in our society and youngsters.
Pros: you get to make a difference into someone's life
Cons: you are over worked, always told you're not doing enough during performance reviews
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Review
It is a great opportunity for me to work for Sassa I was exposed to a lot of things especially with poor people although my task was to deal with internal customers. To work with beneficiaries was a pleasure for me as I was able to assist with their queries although it was not part of my job. There were days it is so hectic especially month ends and beginning of the month when you have to prepare all documents and equipment for the new user. It is also important to know about your organisation even if you don't provide support for grants. I was able to assist with their queries when I hear them on radio. We created also network if someone is got a problem with other have government department you will have your point of contact for a certain query. I have learnt that it is very important to be humble and be yourself. My relationship with my co _ workers and customers was good. Most challenging aspects was the processes that users didn't want to follow.
Pros: great opportunity for me was when students were coming to us to get information about their parents grants.I was able to explain to them about grant process especially access to information. I was also
Cons: yes
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I am able to Interact with anyone, Devolop mechanism to resolve issues
Monitor the handling of incoming calls and enquiries. Monitor the handling of walk-in enquiries, escalate and resolve complaints of urgent or serious nature and produce regular reports on the outputs and impact of your work Assist with the development and coordination of Staff: Supervise thirty five Agents, Directs daily activities of Contact Centre Operators; Provides support and training to the staff; Monitor performance of staff; Review the operations of the contact centre operators; Facilitate staff development; Monitor attendance, staff conduct and discipline. writing report, assisting with the formulation of policies, projects, liaison with regional offices, coordinate forums, engaging in outreach programmes(events), consolidate inputs from subordinates and advise management. Dealing with Presidential complaint cases and Public protector cases and other public
Pros: I would like to see myself as an executive manager
Cons: 10 hours
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