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Wns Reviews

 

Excellent learning experience

Logged customer faults Escalated new and exististing faults depending on damage Connect telkom customers online Router setups Redesign and recreate Telkom landline etc

Pros: It was nice experience
Cons: Long working hours

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Would like to work for an employer that values customer satisfaction

Enjoy my job, the greatest challenge is to interact with different people every day and it give me great satisfaction to be able to solve customer complaints or queries at meet their demands or expectation.

Pros: the company offer room for growth if you are willing to climb up and move within the company. If you are not working hard you will not reap the benefits
Cons: Long hours that required dedication and dilligence

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Excellent learning curve.

1.Typical day-assisting with customer queries.Offering a better service or current promotion. 2.Co-workers offer a support system and we have the family kind of relationship. 3.I have learnt to have patience assist customer to the best of my knowledge and what might seem the smallest detail means a lot for business operations daily.

Pros: Great job opportunity. Company provides growth.
Cons: requires sales targets

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Professional Skilled in Sales and Customer Services

Renewal of contract persuasions. Setting up of accounts Direct Debit and Reassessment of all accounts. Communication with international customers and client satisfaction.

Pros: UK company international exposure
Cons: Not enough commission income given

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Working for telkom for 5 years

have worked for telkom for 5 years and i have enjoyed being around people who welcomed the oppotunity to learn even from the new people in the company and at the same time more than willing to help, thats builds one to be a better person in at any work place they go to.

Pros: great
Cons: great

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Work Non Stop (WNS)

Typical work day is me being allocated work for the day. My co-workers are the highlight to my work day. Without them and their ranging/varying personalities, my days would be depressing. I have learnt some additional Excel skills. Challenging aspect of my work is the slow systems.

Pros: Monday to Friday, Start-time is not too early
Cons: Location for transport purposes is a negative

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Always learning

The BPO industry is never dull , as everyday comes with a challenge or learning. You have to balance the needs of a client on a daily basis while maintaining your own company needs. This can be a big challenge.

Pros: Fast moving, many opportunities to learn new industries
Cons: BPO industry, salary and benifits

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I’m very dedicated and committed

I’m a conscientious person who works hard and pays attention to detail, I am able to take on the responsibility of this position immediately; and have the enthusiasm and determination to ensure that I make a success of it.

Pros: no weekends
Cons: i need growth

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Excellent working manager

I work well with people,I am a hard worker.i am confident,I can put task across.i am anylitic .I am a dedicated emoyee.i am loyal.i made sure my team perform to their ability.i give support to the team.i do take feedback and improve.in my years of working at wns I have grown in the company.

Pros: I am a learner to improve
Cons: Extra miles

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Excellent customer care skills,Taught me the ability multi-task.

A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.

Pros: Great opportunity for promotion.
Cons: Long working hours

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