Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Learning curve
It's very busy at work, I work very hard. I work well in a team and for co workers i have a good relationship with them. What i"ve learnt is, the harder you work the more achievement you get. I love working in a team.
Pros: great opportunity for achievement
Cons: long working hour, no 3rd cheque
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Speaking to UK customers
I am experienced and energetic with a willingness to learn and double the skills I already have. I am prepared to take on many ventures with the hopes of developing good potential within myself, utilize my interpersonal skills and at the same time provide myself with the opportunity to help others. I no what I need to do and I get it done beyond of what you request of me. My relationship with my co workers are excellent I'm a easy going person.
Pros: you get grab your coat on a friday, were the agent that worked the hardest get to go home
Cons: from 09:00sa till 18:15
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Be positive
I strive for perfection, work well under pressure and always put the citizens needs first. The reputation of the company is a paramount and so are the goals uof management and my colleagues. I like to be successful in everything I do and to give my best at all times. I am extremely confident as I know that I will be an asset to the company that employs me. My success in life is based on determination and discipline. I Wedaad Abrahams wish to apply for any position available in your company, and hope that you would consider my application. Regards Wedaad
Pros: love a challenge
Cons: travelling
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Excellent at learning and applying what I have learnt
I am a believer in anything she/he can do, I can to as well. And that work done by a team will always surpass that which is done alone. Every objective or goal can be achieved, it takes commitment, dedication and willingness. The best challenge is being able change an angry customer to a happy one because if one can accomplish that, any other challenge can be accomplished.
Pros: Lively working environment
Cons: Not enough support for growth
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I can say iv'e learnt a lot within the organisation. experience i did gain
. I am a good team player as I work well with my team and I am always will to help my colleagues when they need my assistance Within my first year as a Senior Associate have assisted as a stand-in Team Leader (Assistant Manager Ops) for week, In April 2016 I was chosen as 1 of 8 guys to do coaching, train and prepare the new agents that are about to go live on the floor and also we coach them once they are on the floor to make sure they are using the right systems and helping the customers accurately.Most of those agents were taken to other departments(promoted) I displayed strong leadership skills through motivating my mentees to provide world class service on all interactions
Pros: great opportunity for learning
Cons: long working hours
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Customer service
I have learned how to deal with different people.I also learned how to deliver good customer service.I enjoyed working in an IT environment .I have a good communication with my team and manager .I have learnt how to work with a team.The most challenging aspect is to deal with difficult customer,and being unable to help the customer
Pros: I meet company targets and there is a growth within the customer
Cons: 9Hours
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Hard worker
it really feels good to work in the call centre industry because you talk with different and new voices every day. I think i wl also enjoy this job if you can give me a chance you will see all my hard working
Pros: incetives
Cons: 8hours
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My Call Centre Job
I am a 29 year old woman with kids, I enjoy being around and working with people. At the call centre i speak with different people every day and and get to know different kind of people and the way they act, i have now learn to mange and calm down a angry person. In this job we work in teams that are mananged by a team leader, this is the person who looks after a team and make sure that we do our job and we work as the family. I enjoy working with them we are like a family that is forever laughing and we treat each other with respect. Talking is one of the thinks i like to do so this job keep me doing what i enjoy the most
Pros: Call centre have lot of work to do and one can talk from the morning till you leave but its also shows you the different people around you
Cons: 8hr
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Learning curve
WNS/Telkom was a learnership program. We had 4 months theory and 8 months practicals. I worked at WNS , a Telkom hub. Worked in the billing department. Assisting clients with accounts and reconnection. Before WNS, I worked for Edcon as a sales person. Assisting in opening accounts and checking accounts status
Pros: It was a great experience
Cons: Learned a lot about different people and demands
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N/A
Working at Telkom for 6 years in the call centre has thought me a lot, working with people who have so much information to share not only about work but about life itself. Telkom was a home away from home with bothers and sisters who are always there to give a helping hand whenever any of us is down and thought me to love and respect the person next to me and open up to ask and give help when required. The call centre is a challenging job with a lot of pressure but being in the Technical support for many years has thought me to be able to work with all kinds of people in terms of customer and to handle all kinder of pressure as you required to assist the customer telephonecally and maintain good stets. Now being at WNS for a year in the very same environment has thought me to lead by an example to the new people and share the very same information i got during my Telkom days
Pros: none
Cons: 08:00 to 17:00
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