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Wns Reviews

 

Excellent customer care skills,Taught me the ability multi-task.

A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.

Pros: Great opportunity to getting ahead in the company.
Cons: lon

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Working for telkom for 5 years

have worked for telkom for 5 years and i have enjoyed being around people who welcomed the oppotunity to learn even from the new people in the company and at the same time more than willing to help, thats builds one to be a better person in at any work place they go to.

Pros: great
Cons: great

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Excellent customer care skills,Taught me the ability multi-task.

A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.

Pros: Great opportunity to getting ahead in the company.
Cons: Long working hours

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Customer service for British Gas Business

At British Gas Business (BGB) e supply gas and electricity to customers in the UK. BGB has outsourced their customer service to WNS in South Africa. I have moved across all departments in BGB working in support working as a inbound customer service agent (taking calls) Working in the multimedia department dealing with online systems work in back office rectifying the customers accounts

Pros: Friendly environment
Cons: Lack of growth

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Excellent learning curve.

1.Typical day-assisting with customer queries.Offering a better service or current promotion. 2.Co-workers offer a support system and we have the family kind of relationship. 3.I have learnt to have patience assist customer to the best of my knowledge and what might seem the smallest detail means a lot for business operations daily.

Pros: Great job opportunity. Company provides growth.
Cons: requires sales targets

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Eager and fast learner.

The company consist of about 2000 employees. WNS is an outsourcing company for international clients such as the campaign I worked on named BRG "British Gas Residential". Well the campaign majorly focused on Customer Care but we also needed to manage sales meaning on each customer related query we as the advisors needed to sell one of our products which we felt the customer would benefit from. WNS wasn't just a company which employed me it became my family a place I spend most of my days at, my team felt like my siblings and my team manager my mother, WNS didn't just provide jobs according to my knowledge it provided me with a career but sadly that ended when moved to Johannesburg.

Pros: Available growth
Cons: Working on UK times.

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Speaking to UK customers

I am experienced and energetic with a willingness to learn and double the skills I already have. I am prepared to take on many ventures with the hopes of developing good potential within myself, utilize my interpersonal skills and at the same time provide myself with the opportunity to help others. I no what I need to do and I get it done beyond of what you request of me. My relationship with my co workers are excellent I'm a easy going person.

Pros: you get grab your coat on a friday, were the agent that worked the hardest get to go home
Cons: from 09:00sa till 18:15

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Good working place

I believe that I am very much qualified for this position because I am able to work under pressure filled environment, I am able to meet deadlines whenever I am required to and exceed the targets given to me. Lastly I put my best effort in everything I do until I master it and can pass on that knowledge to the next person. This has made me the top agent in my team and I know if I continue in the path I am heading towards I will be an asset to the business.

Pros: good working hours mon- fri
Cons: no growth within the business.

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I’m very dedicated and committed

I’m a conscientious person who works hard and pays attention to detail, I am able to take on the responsibility of this position immediately; and have the enthusiasm and determination to ensure that I make a success of it.

Pros: no weekends
Cons: i need growth

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Excellent customer care skills,Taught me the ability multi-task.

A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.

Pros: Great opportunity for promotion.
Cons: Long working hours

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