Overall

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Culture

Leadership

Capitec Bank Reviews

 

We had admin tasks which were mainly card stock reconciliation.

We had admin tasks which were mainly card stock reconciliation in addition to seeing clients for their banking services.. We made courtesy calls to ensure client satisfaction and retention.

Pros: Great salary
Cons: Long working hours

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Yes

Maintain staff attainment., start up meeting to set the tone of the day, get each individual daily target and check during intervals how far they catching up on set target.

Pros: Up to regional manager. No possibilities for promotions
Cons: Normal working hours

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It’s merely ok can be much better

Long working hours, workplace health is management dependant, so is growth in the company. Work to pay ratio is low. Perks are near impossible to achieve. Almost not guarantees

Pros: Great first job
Cons: Long working hours, low pay

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Ability to be a decision maker

Working for my capitec has not only made me gain customer service experience,But the ability to resolve customer complains in a professional manner,It has helped me with my upselling and cross selling skills.The ability to supervise people and be able to make an informed decision as well as enhancing my admin ability.

Pros: Great personal development and unlocking one's potential
Cons: Difficult clients

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Learning curve

learnt a lot about FAIS Act, TCF and Compliance monitoring. too much paper work and admin. tried to streamline the process but fell to deaf ears. management does not recognise the work thats being put in by the department.

Pros: Opportunity to learn
Cons: not adequately paid

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Client centrique environment

Capitec bank is all about unforgettable client service, where we strive on building long lasting relationships. We help clients bank better to live better. Bring in this field for the last 12 years has exposed me to all types of different people with different personalities. We not only focus on clients but also on building cohesive teams where trust I'd one of the main factors in building a strong foundation. Capitec is a great company to work for.

Pros: Meeting different people
Cons: Long working hours

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Learning experience

I started at Capitec bank as a customer service agent, we received inbound calls regarding banking queries to make clients banking easy and better. Eg how to use the app(self serve), explain transaction on the bank statement, fraud cases etc.Now I am a team leader and my job is to manage 10 people, to make sure they are logged in,if not why and report. Help them with product knowledge through coaching and one on one session that builds relationships and in order to set expectations.To handle escalations making sure clients needs are fulfilled.In the 4years of working for Capitec I've learnt alot: patience when dealing with clients,to emphasize when needed because we are dealing with peoples money,communication at all time with clients and with my staff. Transparency to gain trust from the consumer and staff. I've learnt to listen and respect people's opinions, being able to work with different personalities.

Pros: Great opportunities and growth
Cons: Working almost every weekend and night shift.

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Good

I've never worked in a It department before and it was quite challenging however the training made it easier to understand the hardware and the systems I'll be using.

Pros: The people and the exciting vibrance
Cons: Long hours, little to no growth

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Excellent customer service

I enjoy working with people, and keeping them happy and satisfied at all costs, i have learnt that in a workingenviromemt one needs to have a certain culture on how to behave for them to excel on what they do

Pros: Leader
Cons: 8 hours

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Everyday experience

Chalkenges of meeting different clients and responsible for: Floor management, client interaction, proactive, time management, sales marketing, work under pressure, presentations, teamwork, quality service assurance and patience of different clients.

Pros: Learn interactions with different people and Proactive
Cons: Standing all day

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