Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent problem solving
As a customer service agent especially in the travel industry,we come across different people with different personalities.I have learned to solve various problems and to come up with solutions to provide a considerable service to customers. I can strongly say that I am now able to deal with difficult customers and I have an increased level of confidence.My current position has taught me to be independent and be able to work within a team . What I strongly like most about my current position is being able to communicate with different people daily,to be part of a big team and give a helping hand to my colleagues,most importantly to put a smile on customers face.Dealing with different queries is a good learning experience as it can be hard at times but I can gladly say I have grown as an individual in this industry .
Pros: Great opportunity to build self confidence
Cons: Long working hours and shifts
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Excellent learning experience
From the first day I started working at comair limited I met the staff and management and they were very straight forward and helpful and trained us as best a s the could with all customer service skills and so much more. The shift work was great and the hours weren't bad at all. I enjoyed working the airport shifts.I become more responsible as a person working at the aiport because of all the duties I had to manage with and best of all we had a strong staf. The most challenging part of working for comair was getting use to the flight times but as time went by it got easier and afterwards we knew the times of the flights with the plane code out of our heads.
Pros: Great place to start off in the customer service industry
Cons: no growth within the company
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Dedicated and Good employee
NAME OF COMPANY : Vunani Limited PERIOD : 2014 - current POSITION : Executive Assistant DUTIES; • prepare and edit correspondence, communications, presentations and other documents • design and maintain databases • file and retrieve documents and reference materials • conduct research, collect and analyse data to prepare reports and documents • manage and maintain executives' schedules, appointments and travel arrangements • arrange and co-ordinate meetings and events • record, transcribe and distribute minutes of meetings • monitor, screen, respond to and distribute incoming communications • answer and manage incoming calls • receive and interact with incoming visitors • liaise with internal staff at all levels • interact with external clients • co-ordinate project-based work • review operating practices and implement improvements where necessary REFERENCE Inshaaf Ross / +27 21 481 6204
Pros: • Enthusiasm, Honesty, Dedication, Versatility and can communicate with people on different levels
Cons: Being too critical of yourself, Attempting to please everyone
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Customer Service Agent
We have two shifts, morning and afternoon shift. A typical shift which starts at either 04:30 am to 12:30 pm or 12:30 pm until the last flight which can be from 18:30 or 22:00 pm. We have a meeting with the supervisor briefing us of any new developments and then we check the roster which informed us where we will be working that particular day, it can either be on a British airways counter, Kulula counters or British airways or Kulula cash office and we had to be helpful to our customers. My co-workers are good to work with, we work as as team and motivate each other, the hardest part of the job is not having family time as I work on weekends and public holidays. The most enjoyable part of my job is that the day is never the same its challenging and meet new people everyday. I have learned a great deal about different people, their cultures and how to deliver great customer service.
Pros: Meeting new people every day
Cons: Shift work, especially waking up 3am in the morning
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Dynamic Company
High Performing Company. I manage the the company's entire security program (i.e Corporate Security and Aviation Security) including Security Assurance and Training. The company is very strong on cross training and multiskilling as it would be any any organisation. I am to able to communicate at all levels. I get on very well with my peers and am highly respected amongst my subordinates (I live by my own philosophy, dignity and respect, and kindness above all), to strive for the highest standard in all aspects of my personal and professional life, and to act with integrity and be professionalism in all I do. The company has a great sense of comradery. In my field there are many challenges, what I field most challenging is dealing with pilots as there is a sense of entitlement with some of them. They tend to have the perception that they should not be subjected to security screening because of their status. sadly History has proved them wrong.
Pros: Great place to work, highly innovative in terms of business diversity.
Cons: Tend to build little empires, silos, back stabbing.
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Great company, great learning opputunities
I am an organized person who has come from Finance and an Administrative including a Payroll & monthly SARS returns certificate and a background with a varied job role which has also included chasing late payments, sending invoices, ensuring invoices are paid on time and keeping accurate records and files of invoices and remittance advices etc. I enjoy the accounts side of the role and have always had a head for figures. I enjoy creating new systems to ensure that files and records are kept up to date at all times and maintained and feel that I can do this equally as well manually and computerized. I pick up new systems quickly and I am happy to learn any new skills I need to in order to be successful in my role. I work well under pressure and thrive on new challenges.
Pros: Great benefits, stable company, looks after employees
Cons: Pays little, no growth
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I have learnt a lot working for Comair Limited
I am an organized person who has come from Finance and an Administrative including a Payroll & monthly SARS returns certificate and a background with a varied job role which has also included chasing late payments, sending invoices, ensuring invoices are paid on time and keeping accurate records and files of invoices and remittance advices etc. I enjoy the accounts side of the role and have always had a head for figures. I enjoy creating new systems to ensure that files and records are kept up to date at all times and maintained and feel that I can do this equally as well manually and computerized. I pick up new systems quickly and I am happy to learn any new skills I need to in order to be successful in my role. I work well under pressure and thrive on new challenges.
Pros: Great company benefits, looks after their employees, pays for studies within field of wokr
Cons: Pays little, no growth
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Broad knowledge and experience gained
Excellent place to work, great diversity of people to work with and meet on a daily basis. Highly pressurised to meet time constraints. Wonderful opportunity to have gained many different aspects pertaining to my job as far as managing crew, customer service, safety related tasks and travelling. Time for me to gain more knowledge using skills I have learned during my time with my current employer.
Pros: Stability
Cons: Hours do not work for my family responsibilities anymore
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NONE
good working relationship with management and staff. but I feel not appreciated in terms of remuneration. Since I have been in the company for almost 10 years. working hard, dedicated and honest with the company.
Pros: feel treated well in terms of working condition.
Cons: not feeling appreciated and recognised.
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Commercial Analyst
Create Tableau reports on airline profitability Data analysis on potential airline routes using passenger statistics on Sabre Market Intelligence Data analysis on prices in operating airline routes using ticketing statistics on Sabre
Pros: Exposure to different departments
Cons: Management instability
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