Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Seta Pilot Project
Daily i attend to customer call screening and directing calls to the relevant department Taking of messages and passing it through(via email , making call , sticky note) Signing in parcels and giving it to mail room I have a good relationship with my co-workers just along as they also do their job , i tend to take control because i believe that a small thing reflects the hole group either or less we all made that small mistake. i have learnt not ti get emotional and attached to customer quires cause some customers take advantage of ones kindness. I enjoy being able to help out in other department with paper work when asked to its when i explain to my manager that the call log is full and we cant just transfer without screening, and that the internal calls are making a Que for the customer,mean while other department are not picking up their phone when there are actually in the office
Pros: understanding new softwears, understanding warranty issues, understanding CPA
Cons: working on weekends with the id department( having to tell customers people don't work on weekends and they ask you what are doing there alone)
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Good leaning skills
We working as team in order to reach the company target and trying to help each other to be on the same level...wen we work together we can be reduces any challenges we come across
Pros: We always promote our products
Cons: 8yrs
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Good leaning skills
We working as team in order to reach the company target and trying to help each other to be on the same level...wen we work together we can be reduces any challenges we come across
Pros: We always promote our products
Cons: 8yrs
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Good leaning skills
We working as team in order to reach the company target and trying to help each other to be on the same level...wen we work together we can be reduces any challenges we come across
Pros: We always promote our products
Cons: 8yrs
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How to overcome
High volume work,pressurised 24/7. Have accountants doing all sorts of nitty gritty things like paying electricity,invoicing while the income statement is riddled with overexpenditure.
Pros: There are none
Cons: Too much work for one person,have accountants doing clerical work instead of cost inspection
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Excellent computer skills Word,Excel,Power point and Sap
Reconcile the accounts that have over or short payments Request for tenants history from the supplier Calculate rates when there's increase request municipal account before and after the increase Query abnormal charges in all the utilities Query wrong charges in rental supplier sometimes increase before escalation take place Beware when the is a closer and advice the supplier
Pros: The experience and skills I gained in this company will allow me to grow my career
Cons: We only work for 8 hours we put more effort when it's financial year end that is when we put more hours
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Be calm when dealing with a difficult client
Greeting everyone start a day with a prayer discuss goals for /target for the day do follow ups with clients, help a collegue were is necessary . Enjoy making few jokes lough with collegues, Learn that every person is different treat each other with respect. Challenge is when a client collegue has issues with you and dont want to resolve them.
Pros: Opportunity for promotion is good
Cons: Long working hours
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Excellent learning curve
working for my current company has been a learning curve, a typical day would, starting the day off while following up on emails, which will include follow ups from customer, as well as following upon reminder alerts . it would also include resolving complaints which will include, product related complaints, delivery complaints, financial complaints , proving settlement letters, paid up letters, dealing with reckless credit, itc, updated , i would describe the environment has easy, friendly, mature environment, open plan environment . the most challenging aspects is be the the systems, as well as the restructuring going on, as well as policies and procedures , changing on a monthly basis.
Pros: great opportunity for growth
Cons: long working hours
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Good learning area
Learning new things everyday how to handle difficult customers, and how to give a good customers services,collection cash do petty cash daily, also do administration work on daily basis
Pros: Great opportunity to learn about customers services
Cons: Long working hours
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Excellent
I'm Precious Dube a hard work person , I'm very committed to my job and i always more effect in everything im doing always. I can hardly pressure at all time .
Pros: Great opportunity
Cons: Long hours
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