Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good hard work thats skilled and experienced
good hard work thats skilled and experienced good customers skills get things done as fast as possible getting sevices restored dealing with difficult customers and satisfying the needs
Pros: good customer skills
Cons: pressurizing people to get services restored
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Verify information with clients.clean data.provide information
Dealing with difficult clients Good Relationship The importance of good customer service Dealing with different people of different characters and finding a way to produce good results on that. focus, time and mostly good accuracy
Pros: not yet
Cons: weekend overtime
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Excellent
Teller. Admin and sales at the same time Used to be in charge in absense of my manager Enquiries Talkative person and open to my colleagues Always happy Good relationship with my coworkers Most enjoy communicating with new and familiar persons daily In terms of challenges is sales target sometimes
Pros: Great opportunity
Cons: Long working hours
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Great environment for graduates
Flexi hours - I get to spend less time on traffic. It's a big corporate and the workload is a lot and it gets monotonous. Some teams are one level and career growth is limited. Persistence will get you to your dreams.
Pros: Great environment to work and study
Cons: No challenges in some positions
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Excellent learning curve
A great company to work for. There's constant learning. I have a good relationship with my manager, colleagues and I am a part of a great team. I have eight months with the current company, being a Data Governance Analyst exposed me to a whole new experience adding to the ten years experience of audit and business systems. This puts me on an advantage towards my future goal of being a Data Strategist. A great stepping stone and exposure.
Pros: I enjoy the constant learning.
Cons: Limited scope, I would like to be involved in the more technical side as well
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Excellent for a first job
A call center is a good place to work when you are from school and looking for work experience and new challenges. It is not a place to get comfortable for many years.
Pros: get experience in service, sales and learn how to communicate on the phone.
Cons: stressful working conditions
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Great company to work for
The company is great to work for and really cares for individuals you can even advance your career with LinkedIn learning and you can start or obtain a new skill
Pros: Great company
Cons: Politics
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Perfect training and skills developing
The businesses is well establish, main focus is providing great services to their clients and enforcing ethical behavior to their employees, it requires a team player and person who will be able to meet their daily targets. The most interesting thing about my job is the continuously changes in the business and their challenges and overcoming them. I’ve learn to value clients and giving them a great experience, clients will always remember how you made them feel.
Pros: Work security
Cons: The economy of the industry.
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Call Agent
Client-focused Call Center Agent, acknowledged in leading clients through difficult situations and providing plausible solutions in a financial setting. Dependable and responsible contributor with strong work ethics and a determination to succeed. Deep knowledge of phone and online banking activities aimed at ensuring client satisfaction. Record of working through hectic routines and handling irate clients according to bank’s policies and procedures. Extensive experience in handling bank accounts with sensitivity and by employing discretion. Functional knowledge of common phone handling procedures and limitations within a financial organization.
Pros: N/A
Cons: N/A
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High accuracy standards
Buidling relatiohips with internal & external high expectation clients. Ensuring the Service level times are maintained. working with deiverse porfolios.
Pros: Diverse culture
Cons: The electronic constrains which sometimes hinder the ability to be productive.
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