Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Capitecbank Reviews

 

Dealing with different types of client and handling their queries.

Its been a great journey i enjoyed working with clients assisting them with their accounts and building a long lasting relationship with clients mostly making them feel welcome by always being ready to assist and listening to them attentively before responding.

Pros: Learnt a lot about giving excellent service to clients
Cons: Long hours

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Ownership as it teaches one responsibility

We work 9 hours a day with an hours lunch, we're in an open plan environment with clusters in between terms. My team consists of 9 agents and myself. Co workers make the day great as there's different personalities that you must learn and adapt to. I've learnt patience and how to work with people of different characters and how to approach individual cases without clouding my judgment. I enjoy the human factor and speaking to people. Having to constantly await for feedback from other departments as we have less or minimum control over them.

Pros: Self development
Cons: Long working hours

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Career

my current job, doing collections, assisting clients with reversals,attending queries escalating where necessary , using we work for 10hours, we have team target and individual,i have learnt to multi task and be a team player, challenging part its that they always new changes that we need to adapt 2 almost every week

Pros: incentives, good company to work for
Cons: long working hours

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