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Careworks Reviews

 

Excellent work experience

A typical day in the office is to monitor the data we get in to make sure it balances with the totals given to us that were tested for HIV in the field. We then correspond our results to the relevant regions submitting data and request any missing data. Data Capture information coming in from the field. I have a good relationship with my team members and staff across the company. I have learnt quite a bit coming from a call center background i did not have much knowledge for data monitoring and gained experience in that. The most challenging aspects of the job is that we are under staffed in our department and have to do maybe 2-3 peoples job at a time. We almost always have a backlog and have to play catch up. Communication isn't always great from management.

Pros: The people
Cons: always behind with work

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Learning curve for me. Very new to the industry but I've learnt so much

Fast paced environment with good culture and environment that is conducive to anyone. Only challenging aspect of the job is the fact that, there funding structure is not fixed and that makes it difficult for the organisation to function

Pros: the company is small and still growing
Cons: long hours during pick season

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Excellent learnig curv

Working for Careworks has open my eyes interms of not be ignorant as person and u must always treat people the same and also respect them.I know so many places now and being in the wellness programe it shows me being healthy and taking good care of yourself it is very important .I manage a team going in different work places educating people about hiv/aids.

Pros: Great opportunity for promotion
Cons: Long working hours

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My passion for counselling

Quality Assurance Skills Customer service skills Verbal communication skills Written communication skills People’s Skills Ability prioritize and multitask • Assess the client’s level of knowledge regarding medical procedure by asking various questions, recording answers and questions they ask • Confirm the client's personal details and demographics on the first call • Check the workflow daily to obtain the list of which clients (new or follow-up) need to be called that day • Work as Quality Assurer by reviewing clients/ leads data captured on the system by call center team • Ensure Call Centre Standard Operating Procedures is followed by verifying the information captured by the call center team

Pros: Skills uplift
Cons: Opportunity to grow

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