Overall

Promotion

Salary

Work/life balance

Culture

Leadership

EXL Reviews

 

They Can Do Better

Soaypau Pay is very little. The incentives are great, although they make it hard to obtain by having too many disqualifiers. Management is still finding their footing and that makes it confusing for agents since rules are constantly being changed and not everyone gets the memo same-time which leads to unnecessary clashes between departments and hierarchies. It's clear that many managers are on a power trip where confidential information that agents trusted them with is divulged in a public area in earshot of other agents - fostering distrust between managers and agent and agent and other peers. Also, pressure is put on already well-performing agents to do better because people are quitting. Albeit, it's an okay company to start with and they are working on doing better.

Pros: Growth opportunities, incentives
Cons: Inexperienced managers, micro-management, terrible basic salary, poor bonuses

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Good

Not bad but can improve. They expect you to work from 1am the transport picks you up at 10am and than pays you 7k monthly and management's attitude sucks and they have no way of communicating with anyone.

Pros: Great people
Cons: Work too long for to little money

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Excellent experience

The working hours are a bit tricky but okay, the team I was working with was great we had a great time working together. I have learnt a lot in the company mostly about the UK insurance and the culture we are totally different to them. I enjoyed retaining the customer it made my day. The most challenging were clients who werent eligible for discounts and they're premiums couldn't be decreased and we would lose a long term customer.

Pros: Great learning curve
Cons: Long working hours

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How to handle myself in a sticky situation

Relationship I have with my co-workers is amazing, yes we do have ups and downs but that actually brings us together and have that strong “family” And Respect towards each other. The environment is very well, with the fact that they have the “open door” policy whereby you can approach your manager and talk to him/her about your personal issues, and maybe get advice from them. I enjoy the environment the most when it comes to where I work, the people are friendly, Everyone is like family.

Pros: Great environment
Cons: Slim chances of promotion

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Excellent learning curve

Enjoy working with different people. having to flex to different evididuals. I have learned to connect with people on other level. Most challenging part is when you going through personal problems and having to make sure that your customers are happy not having to feel that your mood. Working late shift is a bit changing and working long hours. Having to work weekends and not being paid extra for it.

Pros: No promotion
Cons: Long working hours

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Challenge each day

I get along with any type of personality. I love getting to know people as it took me a short while to get to know my working mates. Im always up for a challenge so i take each day as it comes and try my best to all do my best. I like to show results. and i always try to motivate the people around me as im a free spirit. The challenging aspects of the job is that they have late hours and it is straight shift it never changes.

Pros: as the company is very small there is alot of growth out there but the downlaff is the shifts.
Cons: Lobg working hours.

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