Overall

Promotion

Salary

Work/life balance

Culture

Leadership

ICG Reviews

 

Workplace exprience

From 8 to 4PM calling clients and prospects registering students, that are sometimes walk ins. We have a good relationships with co workers everyone gets along professional, team spirit and building whereby we encourage and motivate one another. I've learned different characters amongst the people I worked with and also clients they are different and have different traits and preferences. I enjoy working in a happy environment i mostly appreciate the compliments I get from clients who thank me it goes along way to appreciate my customer services. most challenging is when i do not get sales in, it id demotivating to earn a high commission for one month then on another month earn less than what you earned the previous month, i cant really plan or making budgets for my finances as my salary is not fixed. i am not exposed to marketing and sales there is hardly any research field work done as i sit for 9 hours in a chair which is not exciting and you loose you basic salary once you make commission

Pros: Great opportunity for workplace exprience
Cons: Limited growth and exposure

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Learning Opportunities

I have been with the company for 20+ years, but have learnt much since I started in 1993. I was given the opportunity to grow from mail room clerk to where I am today. That showed me that my superiors at the time saw my potential and they were always willing to show me more. I firmly believe in being multi-skilled. My relationship with co-workers and management was one of respect and tolerance. I took much pride in working as a team and individually I always tried going the extra mile. The most challenging aspects of my job is system errors, not able to provide accurate information/service to our clients/students, when other departments are not efficient in their tasks in providing service to the clients/students. I enjoy being of assistance to others where needed and if it is in my job capacity. i get excited when I have resolved an escalated query/request even reconciling an account. I enjoy the company of true friends I have made.

Pros: opportunity to study within the group
Cons: no growth opportunities

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Great Academic environment

Extensive data capturing. Setting exam papers for the Intec and Damelin Creative School section. Support, grow and develop the school. Great team builder type personality , highly energetic, fun and great sense of humor. Lead the way with staff appreciation initiatives. I enjoy interacting with our students and making sure their queries, complaints or matters are resolved in 48 hours. Challenges of the job is that there is no room to grow or use a lot of value I feel i have to offer. Like I do not use my presentation, educator/trainer skills.

Pros: Great staff with lots of potential, meeting stringent deadlines, student satisfaction
Cons: no benefits, low salary, no room to grow, bored

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Excellent knowledge gained

My typical work day is very busy as I work with allocating accounts and servicing students. I have a very good and personal relationship with my colleagues. We definately work as a team and have each others back work wise. I have learnt so much during the 4 years I have been here: customer service and customer service excellence, the accounting world which was new to me. I enjoy the Bubbly atmosphere especially in the call centre. Most challenging aspects of my job is trying to get a routine in of working, because when it gets busy the routine can be thrown out.

Pros: Meeting different people everywhere
Cons: no benefits

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Work Views

s and problems that we come by in the work that we do. We have to listen and be attentive and be open to constructive critics. When we get queries and when we confronted with certain things we have to know how to deal with and resolve the issue or query as best as we can. We are here to lift each other up and to work together as a team. best as we can. We are here to lift each other up and to work together as a team.

Pros: To learn and give a service
Cons: not much opportunity to grow and advance to the next level

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