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Looking to grow with in the company

• Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance

Pros: looking growth
Cons: long working hours

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Looking for the experience

Cameron is an IT Junior Remote Support Engineer in the Information Technology Management department within JD Group Cameron’s recent experience includes: • Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance • Assisting with Creating change requests and functional specification

Pros: growth
Cons: travling

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Gain experience

Cameron is an IT Junior Remote Support Engineer in the Information Technology Management department within JD Group Cameron’s recent experience includes: • Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance • Assisting with Creating change requests and functional specification

Pros: gro
Cons: 5 day worker

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Gain experience

Cameron is an IT Junior Remote Support Engineer in the Information Technology Management department within JD Group Cameron’s recent experience includes: • Attending to service calls and providing branches with information to solve problems. • Providing of hardware and software support functions • Identifying problems and delivering on solutions • Maintenance of group system functions to enable users to perform their tasks efficiently. • Responsibilities for aspects of rolling out the SAP system across 1200 branches • Involved in implementing a software / Hardware quality assurance • Assisting with Creating change requests and functional specification

Pros: growth
Cons: 5 day worker

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Seta pilot project

Daily i attend to customer call screening and directing calls to the relevant department Taking of messages and passing it through(via email , making call , sticky note) Signing in parcels and giving it to mail room I have a good relationship with my co-workers just along as they also do their job , i tend to take control because i believe that a small thing reflects the hole group either or less we all made that small mistake. i have learnt not ti get emotional and attached to customer quires cause some customers take advantage of ones kindness. I enjoy being able to help out in other department with paper work when asked to its when i explain to my manager that the call log is full and we cant just transfer without screening, and that the internal calls are making a Que for the customer,mean while other department are not picking up their phone when there are actually in the office

Pros: understanding new softwears, understanding warranty issues, understanding CPA
Cons: working on weekends with the id department( having to tell customers people don't work on weekends and they ask you what are doing there alone)

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Excellent learning curve

Customer service agent (JDG) Gauteng, Johannesburg Region Permanent position  Updating Hello peter site  Providing findings for all fraud matter  Actioning for SAP queries and updating SAP site  Perform monthly tracking for consultants  Adhere to all company policies, practices and institutions such as NCR, CPA, NCC, Hello-Peter, credit ombudsman, media and other consumer bodies as well as to ensure that JD is always portrayed in the best possible light(reputational risks)  Handling inbound and outbound calls  Ensure timorous resolve of all queries within scopes and level of authority  Checking up on complaints regarding credit balance and issue refunds on account  Advising customers about the status of account and producing paid up letters upon request  Educating customers of the benefits of maintaining a good credit record  Dealing with complaints on missing payments  Face to face query handling Reverting to customer within the service level agreement

Pros: great learning
Cons: long hours

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Working here has taught me resilience and also helped me to master working under pressure.

a typical day at work is never the same.. there are days when i collect with ease and everyone that i talk to is easy to work with. then there are days when i deal with very difficult customers. the environment used to be fun but with the economy causing things to change in the company, a lot has been put into place to help improve productivity. there is the normal favoritism from management too. however, overall, i enjoy the company of the people i work with. my colleagues are what keep me coming to work on a daily basis. the most challenging aspect is trying to reach your target when the economy has taken a knock. it affects u in a big way when the economy is doing bad and people are losing their jobs.

Pros: working here can teach me a lot that could be useful in the future.
Cons: ridiculous target and terrible communication. also unpleasant hours.

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Leadership

Manage the day to day operations of the call center, start by planning the working strategy such has how many agents to be allocated to a campaign, attend managment meeting in the morning to discuss the previous days performance and challenges. I had an excellent working relationship at all levels. The one thing that I have learnt is leadership and how to be a good leader, when you are a leader that is able to leader your staff you will get outstanding results. What I enjoyed the most was satified customers as well as reaching the set targets. In such tough economic times it was a challenge to get higher incentives paid out for the top achievers however managed to reward staff diffrently.

Pros: Great leadership
Cons: Retrenchment

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Good learning curve

I like because I work with customers,internal and external customers.I have good telephone,admin and communication skills.I enjoy most working with customers solving quiriew.

Pros: Good opportunity promotion
Cons: Long working hours

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Team work

Developing business management goals and objectives that tend to growth and prosperity . Give yourself target and time to rech you daily target . E g to be above the graph. Ensuring that the company has adequate and suitable resources to complete its activities .E g to order stock in time in order to certify customers needs. Design and empliment business plans and strategies to promote the attainment of goals eg plans promotions and target .lunching new products and services , keeping clint informed and engaged and producing effective marketing proposal.develop Creative measures to not only increase client portfolio but maintain current and keep current customers as well. Always be at work 30 minutes before you start to work in order to prepare your day and diaries your work to recall your daily plan . Team work is a key to success. Monitor your work and time Perseverance is the mother of success Wining team awards No stock complaints

Pros: Regional manager
Cons: 1002

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