Overall
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Salary
Work/life balance
Culture
Leadership
To manage an operational team to ensure that Service Level Agreements are achieved
Administrative and communication tasks on behalf of management Allocating agent-specific job functions Ensure that Company policies and procedures and adhered to Responsible for daily statistics and reports Handling of Query escalations and irate callers Logging of system errors, telephone issue ect with IT Investigation of system problems Monthly performance of agents and training needs reported to training department Controlling of attendance, leave, time management (Tea and lunch) and overtime Workshop system and product knowledge updates Manage Call Scan statistics and monitor calls Attend weekly / monthly Supervisor meetings Staff one on ones, counselling staff of weak performance or non compliance, disciplinary Responsible for query delegation and perform Quality checks on completed work Responsible for daily admin duties which include but are not limited e.g.: Assessing and pre-assessing of claims
Pros: Great team and systems / tools to get the job done right
Cons: No scope for promotion
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Excellent learning
we work good and efficient with my o-worker, team player . sharing different ideas about work and assisting one another I have learnt a lot, however I am so thankful and appreciating the opportunity that was given to me. especially my manager believed in me and grooming me in the industry. Positive attitude always willing to learn more from others always work hard to reach target
Pros: great opportunity to work for the company , grow within the company
Cons: 08h00 till 16h00
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Excell exposure
It is a dynamic environment with a lot of learning opportunities for growth. I work in a diverse and multi cultural setting. We are a multidisciplinary team of healthcare professionals, non clinical personnel and general workers. My involvement in this setting brought out the best in me as a person. The company has indoor online leading Academy where I enrolled on more than ten courses in two years. I successfully completed all of the enrolled courses. I feel empowered to work effectively with subordinates.
Pros: Great company culture
Cons: Nothing specific
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Fast learner, hard working
I have experience in admin and cuatomer care i am hard working and also i learn very fast. I like new experiences and alsways willing to try something new.
Pros: Good company to work with
Cons: Long hours
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Hard working.
good company 311jsjnjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkdkdddddddddddddddddddddddddddddddddddddddddddddddddddddjfjfjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoewoejfslllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllkfowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwqieeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeoWOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Pros: KNNJNJKNJKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
Cons: LONG WORKING HOURS
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Exellent
I AM A HARDWORKING INDIVIDUAL, WHO HAS THE ABILITY TO MOTIVATE AND PUSH MYSELF TO BRING OUT THE BEST OF MY ABILITY. I HAVE A FLOURISHING AND CULTIVATING ATTITUDE TOWARDS THE WORLD OF WORK. I STRONGLY BELIEVE THAT THERE IS NO OBSTACLE I CAN NOT OVERCOME. I AM A FIRM BELIEVER IN ETHICAL BEHAVIOUR INTEGRITY IN THE WORKPLACE. I AM ACCEPTING OF DIVERSE CULTURES, LIFESTYLES AND BACKGROUNDS; THEREFORE, I AM ABLE TO WORK WELL WITHIN VERY DIVERSE TEAMS.
Pros: Great opportunity for promotion
Cons: Long working Hours
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Climbing corporate ladder
I am a Credit Controller, our busy days are the first 10 days of every month, as I have to allocate payments of more than 60 pay points, most clients dont pay as per the Scheme rules, hence allocations are done daily. Once payments are allocated it means I can start my recons starting with the strategic paypoints up until to the straight forward paypoints. The challenge here is that every thing must be done by the 10th of every month. If you do not meet deadlines you get penalised. The remaining days of the month I work on my age analysis, i work on queries and send Welcome letters to new paypoints. We are a large group of Credit Controllers, we sometimes work as team. I learn every day because every one has a unique approach in tackling their daily tasks. I have learnt time management, solving complex situations, working under pressure and having fun while at it.
Pros: Long serving employees
Cons: Lack of growth
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Excellent learning curve
Everyday I had to clear queriess before they are out of SLA(Service Level Agreement). Prepare reconciliation statement and when one agent is off sick then i would assist with his or her queries, the relationship with other co-workers was great. I learned that working as a team is the best because our goal is one which helping members. The challengises i had was dealing with difficult members who dont take no for an answer even if we agents are correct.
Pros: Opportunity to get bursary and futher your studies
Cons: Working on weekends
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Wonderful company to work for
I learned a lot at Medscheme mostly how to prioritize and work well within the SLA of the company. We were 12 in our team from different cultures and backgrounds and it was a blast. I learned from each and everyone everyday. I enjoyed the team work the friendships. There was no real challenge except to understand each other and let others teach me on my weaknesses
Pros: Great growth in the Company
Cons: No Cons
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Willing to learn
I work as a data capture My relationship with my co workers is very good,I always motivate them I have learn to deal with different cultures and different kinds of people I enjoy most capturing and do my job to meat the target level The most challenging in my job is when you have to read the Mims book that the doctors use, especially if I have to authorize an injection that is a biological and it has to be used in hospital for a patient that is admited ,and it would be an emergency case.
Pros: Great opportunities
Cons: Eight hours
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