Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Merchants SA/iiNet Reviews

 

Excellent Learning Curve

A typical day at work _________________ In a fast past growing call center your typical day is to think on your feet and be adaptable to change because in contact support center change can happen as quick as when you start your shift. Always using your staff resources to stay ahead be updated always. Relationship with co-workers __________________________ We work well together sharing knowledge and giving feedback so as a team we can perform to the maximum to help the company strive its goal and keep moving forward. What have you Learn? ___________________ Working at iiNet I have learn that change is consistent and how you adapt to that change determines your success. What do you enjoy most __________________________ Training staff and equipping to them to better themselves and be more confident in call taking Also being given the opportunity to join the health & safety committee & training program The most challenging aspects of the job __________________________________ Shift work

Pros: Great for promotion
Cons: shift work

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Excellent learning Curve

Customer Service Manager for escalation of issues, management, guidance, two way feedback. Customer Service Representative for sharing information, cross-training and client service. Technical Staff in order to communicate network conditions and resolve faults. Human Resources to deal with HR/Payroll related matters. Educating customers to provide education, enquiry, problem and complaint resolution as well as achieve sales and respond to billing issues. Product & Vendors to establish services and resolved problems.

Pros: Great Culture
Cons: Opportunity for promotion limited

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