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Merchants Vodacom Business Unit Reviews

 

Great opportunity

Talking to me in person will give u a clear view of what I can do. All I can say is that I am a dynamite that isn't scared of any challenge and I ensure that I overcome any obstacles or find a solution to the problem. I am a peoples person my team comes 1st those are the individuals that brighten up my day and make me happy..What I have learnt is that not everyone is the same so you need to have a plan when dealing with certain individuals. Managing demotivated agents is the most difficult thing as you need to start all over and give them hope that things will change give them tasks that will make them feel important. I enjoy interacting with people and I am a motivater I want my people to have a purpose

Pros: Being top management
Cons: Shifts

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Excellent leaning

I am applying for this Call Centre Position because i have what it takes to be a call centre agent, i can handle difficult calls, complaining customers and i am computer literate. I've been working for a call centre for two years now, and the experience its been helping me out on how to help customers. I am looking forward to work with you. Thank you Regards D.P Mavimbela.

Pros: Great Opportunities
Cons: long hours

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Excellent learning curve

It gave many people without experience a chance to gain one and the staff was great. I have learnt that if there is any thing i want to do i can do it

Pros: Get to talk with people from all spheres of life
Cons: Poor equipment

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It's great working with Merchants, it teaches one on how to deliver exceptional customer service.

Taking calls daily & giving solutions to customer. Working as a Team & sharing ideas and solutions on how to tackle customer enquiries as well as adhering to the company processes.

Pros: Great work opportunities
Cons: Working shifts.

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Excellent

Good commutation skill ,computer literally , solving the customers query learning new things and having new challenges everyday n every call u get some needs you to play sound with all the type of resources that u have in order to fulfill the query , good working environment and flexible hours

Pros: Great working environment for growth
Cons: Flexible hours

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Excellent learning curve

Check service level and daily kpi's assist new hire with overflow of calls Assist training with upskilling new products Coach a team that needs to improve stats Assist Operations with daily performance reviews

Pros: Best customer focused company
Cons: No salary increase or growth for tunured agents

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Excellent working culture

A typical work day is when I didn't meet my first call resolutions on calls, that's makes clients to call back for the same query. My relationship with my co_workers was great, we were working as team. That was encouraging and we were successful team. I learnt how to treat clients with respect, listen to their queries, & probe them to make them sure that I'm in the right direction. I enjoyed most costomer satisfaction, it brings more joy and success, it makes production a good experience. The most challenging aspects was dealing with an unsatisfied, unhappy client, which query was not resolved and the client is angry at the stage.

Pros: Great opportunity for me to restart my career
Cons: Good working hours

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A great learning curve

the environment is user friendly but when it comes to salary issues its not great,i work 6 days a week but i have to fight first before i get paid.The hourly rate is to little. if i need 2 days off i have to work 10 to 11 hours each day.

Pros: not so great for my growth
Cons: normal working hours

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Life at Merchants Vodacom Business Unit

Working at Merchants Vodacom Business Unit is very rewarding at times when considering that I work in a department that is servicing the bulk of South African contract clients. However there is also emmence pressures from both the customers, internal client ( Vodacom as Merchants is an outsource handling there calls) and management. High call volumes daily and it spikes even higher at month end . The business is always hiring new staff as many resign or abscond due to the pressures of the business There is a minimum salary for agents at about R5 000.00 to R6 000.00 pm depending on tenure

Pros: Yes promotion to coaching from being an agent is achievable after one year depending on the learning ability and application thereof by the agent
Cons: High pressure to meet targets daily, weekly and monthly

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