Overall

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Salary

Work/life balance

Culture

Leadership

Merchants Vodacom Reviews

 

Excellent customer service environment

This company is customer focused I have learnt a lot in this company about customer satisfaction, mailtitask, working with high volume of calls. Working co-workers has great as my team is so United and make work so easy for everyone I enjoy working with them as team spirit is there even our team leader she's a nice person and supports all agent within her team

Pros: Nope
Cons: 8-9 hours

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Excellent learning curve

Good space but management needs to stop having favouritism and paying less than workers deserve. Training department is the best most of the skills and qualities I have i learnt from them. Fun activities and incentives given for excellent performance are the best.

Pros: Great opportunities within the business unit
Cons: Long working hours and days and pay queries on a monthly basis.

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Good communicater,fast learner, ability to work under pressure and passionate in assisting people

I am a person who likes to work with people,can work well under pressure,very punctuate about time and always deliver my work on time,i love learning more and learning from work others.

Pros: Opportunity of being recognized and promoted
Cons: Not meeting deadlines on time

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Excellent leaning curve

Working at merchants gives you a lot of pressure and you sometimes have sleepless nights fearing for your job security due to unnecessary escalation and warns. You don't have to go against management about anything or one little mistake you're

Pros: Great opportunity for learning
Cons: Unnecessary pressure

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Customer service agent

being a customer service agent at merchants vodacom i've archived alot and Learned on how to be patient with clients and providing them with good service. I've learned to explain each and every product to the customers and how its used and also resolving their issues..

Pros:
Cons: 8:00 to 16:00

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Good learning curve

Merchants as a company need to stop putting their business first instead of people's first. stop demoting people when promoted. their communication is very bad from management to the floor and most of all when making someone permanent it should come with benefits. Growth is there and the most fun thing about the place its the chill area

Pros: Great opportunity for learning
Cons: Hardly get weekend off and leave applied always get declined

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