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Always growing

My typical workday is communicating with staff, assessing their needs and assisting where possible, through the day I get calls and emails for help and assistance and I log these calls once I have assisted someone. Our relations here is professional at times laid back and friendly we often share personal experiences and we base things on professional courtesy and trust. Learning to listen to what people say, being sympathetic and empathic to people’s needs is an ongoing thing for me, balancing pressure and demands is another thing I have learned to. I really get satisfaction from knowing I was able to assist someone and give them an enjoyable and less stressful day. Id like to say admin is the most challenging aspect of what I do, cos I dont really like that, but the truth is balancing different personalities and dealing with different personalities is the most challenging thing for me.

Pros: Great opportunity for learning new and different things
Cons: erratic working hours

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Great team of helpful technicians

I did remote support as a first line technician. Most server issues were escalated to me first. I was on standby, which means that I was available 24/7 for after hours support. I always ensured my tasks were up to date and I received projects to do in my spare time.

Pros: Always looking in house for senior roles
Cons: Mix of Linux and Windows

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