Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good Learning curve in terms of communication skills
working at Aegis Global it is fun and yet challenging, this is caused by the high rate of customer demands and their expectation. we work as a team and our relationship it is solid enough to help one another when it comes to our duties and we do not take work issues too personal.our manager and our team leader they are so much helpful. we understand one another's point of view and we treat each other equal. i have learnt a whole lot of things from culture diversity and religions. improving my skills and becoming a top agent, i enjoy the events that we organise and recognition of every individual's hard work The most challenging aspect it is the demands of our client for the money which was wrong debited and for those who are travelling.
Pros: growth within the company
Cons: working on weekends
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Great achievements
-Implementing new customer relations strategy that yielded a department client retention -Increasing regional sales revenue by developing more efficient meeting and sales process -Moving departments in a period of 6 months
Pros: Hard worker
Cons: Great at doing shift work
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Good experience
Aegis gives you very good experience and teaches you alot of thing s but they don't pay well. You work long hours for very little money. A typical day is quite hectic but I work in a special department so my days are always calm. I have very good relationships with my co workers
Pros: The experience you get is priceless
Cons: Very long hours
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Services
. I currently operate as a customer service agent for a campaign called TUI Holidays. I assist with UK based customer with their holidays. I ensure that further information is presented to the customer regarding their destinations; I assist as well in arranging personal requests for their Flights, Hotel or Cruises. I previously operated as a Tsogo Sun Central Reservationist. I assisted customers with their rewards programs and arranging customers to check into Tsogo Sun based hotels. I have sales experiences which I acquired from Oneplan Health Insurance; this is where I sold short-term Health insurances which included pet insurance as well. I have a pastel and booking certificate, which enables me to perform accounting practices and reconciling accounts. I am looking forward in joining the team and learning more about the environment.
Pros: n/a
Cons: n/a
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Growth
im 28 years old certified in CCNA Security and MCSE Server infrastructure , i am currently employed by aegis ( outsourced for Telkom) as a technical support consultant , i am also preparing my self on getting more certifications on the IT FIELD , i also have the following skills Administering Managing and configuring Active Directory, DNS DHCP, Hyper-V and Group Policies Good leadership skills Ability to analyze, problem solving and research Computer literacy: MS Package competent Strong work ethic and ability to function well in a team Excellent time management Good interpersonal skills Work well under pressure and meet deadlines Self-Motivation, drive and energy
Pros: a very great opportunity
Cons: so much pressure on resolving queries
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Information Technology
I have a good relationship with my colleagues, we converse easily I learnt to be independent at a workplace, to take responsibility of whatever I do I enjoy assisting clients/customer, regardless of their query The most challenging is to be under pressure as my colleagues are performing as I do, so i must make sure that I am either first place or second place
Pros: Becoming top Key Performance Indicator
Cons: they have normal working hours
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Meeting new people
Managing large amounts of inbound and outbound calls in a timely manner and identifying customers’ needs, clarify information, research every issue and providing solutions
Pros: Learning about new products
Cons: Long hours
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I’ve learnt to deal with different people and situations and how to handle it.
I can handle any situation and work under pressure and can also be a team player. I’ve worked for 3 years in customer service and it helped me to build confidence and taught me to the importance of customers loyalty and understand their needs. I can work on my own and also work well as team. I enjoy delivering the best service, make sure I understand the customers need and the customer is satisfied. It can be very challenging to deal with the irate customer and provided with the incorrect information.
Pros: It is the greatest opportunity to grow for every one in a business and show great management skills.
Cons: I want 8 hours job per day and straight shift.
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Excellent learning experience
Call centre company. Dialing and calling customers and upgrading them to flight extras. U.K. Company. Colleagues are great to work with, no room for growth.
Pros: Growth
Cons: Long hours, no promotions
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Great motivational skills
-It's great dealing with international customers. -My relationship with my colleagues is the best, they all have different personalities but most of them are a bunch of beautiful souls. -I've learnt great customer service skills within the company especially from my colleagues. -The most challenging aspects of my job is wanting to fully assist the customer but because there are rules and regulations we need to abide to, which is sometimes an obstacle that prevents us from assisting the customer to one's fullest ability.
Pros: working with UK based customers
Cons: long working hours, not eneough growth opportunities
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