Overall
Promotion
Salary
Work/life balance
Culture
Leadership
We work in a stressful environment but it helps to remain calm and focus
The call centre is a stressful environment but being assertive and calm make it all easy as client calling needs answers and deal with the issue so as not to confuse or make empty promises
Pros: Yes there is growth in our company
Cons: Yes we work shifts
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Excellent learning experience
Call centre company. Dialing and calling customers and upgrading them to flight extras. U.K. Company. Colleagues are great to work with, no room for growth.
Pros: Growth
Cons: Long hours, no promotions
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Best Learning curve
The environment is very professional but the people are friendly and helpful the team spirit is very evident,I enjoyed most the team sessions where got to learn more about each other and there.we're always competitions where best performing people got nice rewards,the most challenging aspects was when a customer wanted certain things to be done for them and company policy did not agree with that so making them understand was a bit tricky.
Pros: Great growth opportunities
Cons: Long hours
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Telkom Customer Care
I have gained more confidence in speaking to different people everyday. I have learned how to work individually and in a team, achieving individual and team goals. I have learnt how to multitask. I learned how to work under pressure.
Pros: Yes
Cons: Yes
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Cons: jbk
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Great achievements
-Implementing new customer relations strategy that yielded a department client retention -Increasing regional sales revenue by developing more efficient meeting and sales process -Moving departments in a period of 6 months
Pros: Hard worker
Cons: Great at doing shift work
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Great learning opportunity
Good company to come and set a corporate foot print. Firstly I’m a technical person, so I Love what I do and shows in my work ethic and willingness to do my work. Communication is vital here to know more than I think I know so that’s helpful.
Pros: Great learning opportunity
Cons: Long hours for small pay.
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Telephone etiquette, Well outspoken, determined and driven.
My typical day at work is answer incoming calls from the customers in the UK, ringing in to get assistance with their holidays they have booked with us. My relationship with co-workers is very good I built a strong bond with them as a team as I work in a team environment. I have learnt to adapt very quickly with the kind of environment that we work in and more especially learning to deal with customers from overseas which is a bit challenging. I enjoy what I do because communication is one of my strength in terms of the line of work I do and have experience with I work very well and my quality analysis scores are always on top. Overcoming dealing with different background of people who are often irate.
Pros: Opportunity for growth
Cons: Working awkward hours
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Great opportunity for growth
A typical working day fo me as a contact centre agent was to inform our customers about the changes that will happen and how they can upgrade their packag es
Pros: Great opportunity to learn communication tactics
Cons: Late payment of commission
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Excellent experience for mobile sales
not stressful compared to most contact centers. most leaders know what is expected of them. there is a lot of room for growth if one works hard and is determined. people are understanding and there is caring towards all employees no matter the level. there are ups and downs that all companies go through however if we did not get retrenched there would be a lot of employees who would grow and make a success out of the business and their careers.
Pros: growth
Cons: none
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