Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Hard worker
My name is Sandisile Zungu and I am 24 years of age. I am an honest and motivated young female. I am responding to your advert for the above mentioned post. As my resume will indicate the I appear to fit the candidates description as outlined in your advertisement. I have strong interest in the position and I believe my background, qualification and work experience appears to be well suited to your organization specific requirements. I obtain my Matric (Grade 12) at Albini High School in 2007 and I have a diploma in Information Technology. In addition I am currently working as a customer service representative as Telkom Mobile call center, I also have NQF Level 2 Qualification (67 credits) with 6 months experience in a contact center. Please accept my enclosed resume in consideration for this position. I shall make myself available for an interview at your Convenience. I sincerely hope that I am given the opportunity to prove myself. Thanking you in advance Sandisile Zungu
Pros: Good company
Cons: Growth
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Excellent learning curve
Dear recruiter. As an enthusiastic call centre agent with excellent convincing power and ability to focus on results, I am confident that I can make a significant contribution to your company. Currently I work in a similar capacity at Aegis, where I am gaining hands on experience in managing both inbound, outbound and emails. I posses a solid background in taking information to customers in the minimum frame of time. Moreover I have the ability to assure quality of each call as I understand the value of time for both the customer and the company. Processing an inborn ability to work in a fast paced oriented environment. I successfully up sells the company's products to existing customers and soliciting business from new customers thorough sales calls. Sincerely Katlego Charity Moeng
Pros: Opportunity to work with people from different background
Cons: I work UK hours
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The challenges are there and i work well around them
On a typical day, we migrate client to the old coper solution to the new wireless phone's and at times account holder's are deceased and the account needs to be changed to relatives or the person using the phone. Changing the owenership may not recorded on our system immediately but if we go to our NG page it is then you will see the full profile of the client. And most of our clients are pensioners and some have hearing problems and some live in remoted places where there arn't any Telkom stores, thus you need to give the client clearity when speaking on the phone and understand the client aswel. My Job has taught me to be patient and not to be in a rush to close my sale but give the client the best service.
Pros: Well yes as i have been moved from one department to another
Cons: Yes at time's you would get the long hours
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Experience and growth
Working in Aegis has it's days of enjoying work , the campaign is great however the working environment is not bad as I get along with my colleagues, the changes that are made randomly with the incentive structure is not good , when you think you have done your best in performance in order for me to qualify for incentive , there is a change that reduces the price. The best thing I have learned is to focus on my which got me a certificate for the best customer service provider and the campaign of service international customers gave me a good experience of how to deal with different personalities and how to handle their queries. The most challenging part is when I get a query where there is no communication for as I have to be updated of what is happening on a daily basis .
Pros: The experience is good working for international campgains
Cons: The efforts are not recognised and the fact that you do not get promotional unless you worked there for over 4 years.
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Feel limited and undervalued
Typical day at the office would be bumper to bumper calls regardless which date of the month it is, so you know once you hit idle you know immediately that you there to work. (PERSONALLY) I do however feel that no value is put on the time invested by CSR AGENTS and the amount of workload that is dealt with, it is very seldom that you get recognition for your commitment and hard work. No respect for family matters or the health and well being of the employee. What I've come to enjoy the most is the fact that there's constantly changes, new products and new procedures being implemented so the workplace is not too much of repetition day in and day out. Also I've come to struggle with the language barrier within the workplace, the fact that we all come from different backgrounds, therefore are accustomed to speaking different languages is not something that is monitored as it should be & also the respect for each others beliefs are SHOCKINGLY not taken into consideration.
Pros: Opportunity for growth
Cons: Ridiculous shifts for too little money
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N/a
Pros The people and management are very helpful and everyone generally helps each other out. Pay is pretty good for the work. Cons Policies are very strict. Many good and tenured employees were lost due to attendance issues and honest mistakes. Customers (this is a call center environment) can be hard to deal with, just like any customer service position. Shift bidding. Advice to Management Revisit attendance policy and other policy. Life happens and while the point system for attendance was pretty liberal in comparison with other companies, good employees were let go when they deserved a second chance. I would like to recommend your direct supervisors should have a little more say in this. Circumstances need to be considered. Also, shift bidding does not feel good to have to do every couple of months
Pros: N/a
Cons: N/a
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Professional and good work ethics
Great compony in terms of work ethic and process adherence,. You really get a feel of growth and learn a lot, However; still revenue remains an issue as market related salaries are not met. The staff is friendly, co-workers are always there to help where needed. Working for Aegis has taught me a lot about responsibility and ownership. I really enjoy working with my team. They bring a lot of challenges, both personally and professionally. You learn a lot on working with different types of people. It teaches you how to conduct yourself and improves your character as an individual.
Pros: Great personal development processes in place.
Cons: Salaries below market related
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Job performance
I had a great experience with work at the call centre and the good thing about working at the call centre is that we learn everyday to better ourself and I find the whole experience really pleasing.dealing with a customer it’s not that easy everyday we learn life a deferent perspective. Solving query it’s my my skill so I like helping
Pros: Ability to do what I love and still make money from it
Cons: To fail your daily goals
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Its a learning step for my I.T suppory
I am currently a technical support agent for Adsl,Fibre and emails. I have a heart for I.T and as i am currently employed by Aegis I am learning alot but would like to increase the knowledge of I.T out of the call centre in the real world. I currently work a 24/7 shift rotation job with about 70-100 other people a day. We work in a team.
Pros: Great stepping Stone
Cons: Long hours
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There is variety of Self Development and learning more about the company.
My relationship with co-workers is very good as we always get along and good as a team. i have learnt to deal with different people of totally different backgrounds and attitudes and i enjoy communicating a lot getting to know peoples characters and also being of assistance to my fellow workers.
Pros: Management Positions
Cons: 08:00 to 05:00
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