Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Ipsos Reviews

 

Excellent learning curve

We were a team of 6 ladies.Out quality and management always pushed us to do our best and give the best customer service.This company gave us extensive training especially because we dealt with irate customers.I learned the ability to stay calm throughout the call and give the customer the best experience on the line.

Pros: Great opportunity for success
Cons: No room for errors

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Career's ups and downs

My day begins by attending to all the inquires that came in the previous day after hours. Relationship with my co-workers is like sisterhood. I have learnt that you have to always upskill yourself and learn as much as possible. I enjoy being with my family. The challenging part of my job is that processes change often and dealing with customer's over the phone can be challenging on its own. With the pandemic that is globally taking place, the company that I work for had to do restricting and retrenchments, unfortunately I was demoted, not because of my work ethics. I am now a call centre agent, I am not demotivated. I fell like I was given another chance to re start and do better.

Pros: Promotion
Cons: Working weekends

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Learning curve

Its a good company to start with, it upskill their staff, always looking for fresh talent and has a view of client first. People are helpful and willing 2 assist

Pros: great opportunity for promotions
Cons: doesn't pay much

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Excellent learning curve

Thanks for your time and consideration for more information regarding my skills and qualifications I can be reached at 0764879060

Pros: Great training system
Cons: No opportunity for growth

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Awesome ecperoence

The environment and team were awesome. We grew together and were all invested in success. The people were longing for growth and grabbed opportunities

Pros: People
Cons: Change resistant leadership

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My Job Experience

I have a clear understanding of what is expected from me in the job I am currently doing. I can handle difficult customers especially when it comes to service delivery. We have an open door policy at all times if I have to refer to my superior. What I have learnt is that you can never work on your own their has to be communication among fellow workers for we have one common goal to achieve. I enjoy it when the company reach there monthly targets meaning bonuses for us on pay day. The most challenging aspect for me was to identify the car parts when a respondent complain or to order the particular parts. On any particular day I like to priorities before I start dialing and make sure I had my first cup of tea when entering the office.

Pros: I always make sure that I reach my target daily
Cons: eagerness to learn and grow

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Great exposure

I vpsos is a very good company for work for. It provides great experience to students. What I Ipsos is a very good company for work for. It provides great experience to students. What I love more about this company is their culture and professionalism. Also a have a good relationship with my co-workers. a very good company for work for. It provides great experience to students. What I love more about this company is their culture and professionalism. Also a have a good relationship with my co-workers. more about this company is their culture and professionalism. Also a have a good relationship with my co-workers.

Pros: Great opportunity for learning new languages
Cons: Long Working hours

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Good culture

I have learnt how to grow in ipsos and not stay stagnant in one position. The most challenging aspect about ipsos was dealing with clients and their meeting their project demands

Pros: Great culture
Cons: Low salary

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Quality checking of data. Resolve client queries. positive feedback. 48 hours turnaround time

nd Quality checking of data. Resolve client queries. importance of accurate quality data as it helps businesses to understand their customers needs and areas of improvements. I enjoy getting positive feedback from the client about the accuracy and quality of data. The most challenging part of the job is that all the data gathered have to be quality checked and submitted to client within 48 hourssubmitted to client within 48 hours

Pros: Great opportunities
Cons: Short turnaround times of data delivery meaning extra working hours

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An excellent learning curve. Learned the customers service role.

A typical day Checking backlogs for client submission s Daily productivity meeting Clearing overdue submissions Report writing Contacting current day submissions Coaching s Review daily track report Closing overdue appointment s Recheck quality control measures Review daily productivity The most challenging part is dealing with key customers and resolving cases in the required turnaround time. I have gained an abundance of knowledge from report writing, escalating complaints, reviews. Team work is key in our daily activities I enjoy achieving a client CSI score of 95% above

Pros: Space to grow
Cons: Poor remuneration

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