Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I possess quite a lot of transferable skills and abilities.
Interview and hire prospective agents. Assist in administering team attendance records, salary plans. Build and maintain a positive working environment that attracts and retains high- quality staff. Plan and manage a range of non-phone activities for agents. Meet monthly key contact center performance goals for quality, productivity and key performance metrics. Conduct formal agent performance and informal reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review. Ensure that customers questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Report, analyze and resolve system, customer and operational issues that impact service quality. Provide informal support between coaching sessions.
Pros: Team player
Cons: lang hours
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Call center agent, QA agent to being filing manager
I started working In Landau as a call center agent and got promoted to a QA agent within a year then in few months given a position for being a filing manager which shows growth and trust. The challenge was being offered a position with on knowledge in but with the assistance of my team I got to understand the job they. I enjoy my work due to I work close with all departments in the company and having to lean new things everyday
Pros: Call center agent to being in management within 1 year 8 months
Cons: Needs be I put in extra afford to my work to reach my self set target for the day
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I welcome challenges and enjoy using my own initiative.
Collection on outstanding debt. Negotiating payment arrangements. Setting debit orders. Negotiating settlements on clients’ accounts. Handing over accounts to legal department. Liaison with legal department.
Pros: Energetic and can work under pressure
Cons: Problem solving skills
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Work as a team
Learned to work in team and communicating with payroll/HR officer and court clerks. Advanced my skills in inbound /outbound call Centre . Promoted to Company Collection -Follow up on garnishee order payments -Email statement to pay officer or HR -Email paid up letters to debtors and pay officers Duration: 15/07/2011 – 01/06/2014 Duties: Preparing Court Documents Core subject: EAO, RDJ EAO, RDJ CCJ Duration: 01/06/2014 – Promoted to sheriff's department till currently -Capture sheriff fee -Follow up on return of service -Confirm sheriff jurisdiction -Ensure that address on court document is correct, prior sending document to court and to sheriff's
Pros: Great place to work for a beginner, opportunity for groth
Cons: working normal hours
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I love earning new ventures at work and generaly
I am a hard working person who love to take challenge. I love pushing my self to the limit. I can work underpresure. I can also work with out supervision. I like working with groups and i can work independently.
Pros: I work hard to get promotion my performance determines my performance
Cons: I like working normal hours but when necessary i work extra hours
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Learning more
Learning more about the call centre industry.working at landau was great my team was the best,and the money was good we pushed on an everyday basis to make target and earn more money.I love working with people and learning different things everyday.
Pros: Great commission and free lunch
Cons: Nothing everything was great
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No learning experiance
the company it is not in a remote area it is situated next noisy panel beaters no shops around for lunch time, the building its self looks nothing like a professional, your job description it is not well specified you work all fields with less money there are no bonuses or Christmas party for staff at the end of the year, the management staff they only look out for themselves. there is nothing to enjoy at this place honestly people resign every day new staff are interviewed every week, the job is actually a learning curve but you can not build a future in that company
Pros: not great to work there
Cons: long working hours
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Great Growth within company
Being a Trainer and a Team Leader has taught me Patience, Respect, Acceptance, Love and also the importance of leading by example. I train and accommodate brand new Inexperienced people looking for work experience and I love grooming and equipping them with the experience. When I'm at work the way I am happy the way my teams perform makes me forget about other challenges I personally have, Work is a haven for me if I can put it that way. I encourage the agents to reach their monthly weekly and daily KPI targets, I coach and motivate them and suddenly I check the stats and BOOM my agents have reached their targets. The challenges of my job is having to deal with agents who don't listen who don't appreciate their jobs, who perform badly due to their behavior. As Team Leader there is only so much I can do but at the end of the day its up to the agent on what choice to make.
Pros: A lot of Growth
Cons: Working hours
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Good experience in legal matters
as we know every company has its own ups and downs working at landau sometimes can be challenging, having to deal with one of incompetent co-workers can be really a drag.i must say first time coming to landau attorneys i had no clue how other legal matters works however i got the opportunity to learn and know few things,what i enjoy most is meeting guest and provide them with refreshments reason being i talk to much so talking to our guest makes me happy and its part of making them to feel at home. the most challenging part of my day at work was assisting with interviews and doing criminal check that is the most challenging aspect of my job.
Pros: opportunity for growth
Cons: salary
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Excellent learning curve
we login on the computer,get ready to dial and talk to debtors,i personally get on well with my co-workers and always ask for advise where i need to,i have learnt patience,discipline,negotiation skills,i enjoy being around an environment where there is a lot of people,the challenge is not meeting my target.
Pros: great learning opportunity
Cons: not meeting target
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