Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Great learning experience
Great learning experience. Having to be on 5 live chats at a time and giving all customers equal level of service has taught me to multitask and find a balance between quality and quantity. I also had the opportunity to do a 3 month secondment as a Quality Assurance Coach. It helped me improve my own QA when I returned in customer service as I got to experience exactly how a coach evaluates. Working shift has been a major adjustment and having a great relationship with my colleagues has made the time at work bearable and less stressful. What I love the most is that management always finds a way to balance work and fun without affecting productivity and always building moral.
Pros: Constant upskilling to prepare for other positions within the business i.e. job shadowing.
Cons: Constantly changing without notice and at times no training provided.
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Good company.. Provides excellent training as well as good customer service to clients.
Twirling at iinet is working at iinet is all good and fun but all jobs has its challenges. Mainly because of difficult customers also culture has changed over the past year. Even though we had a few changes adapting to them was q. uite easy. Team mates and colleagues always uplifting you and making work interest. I enjoy helping customers with their internet and seeing them happy at then end of each call knowing I've Doon a good job at the end of the day and when they complete your survey giving you great feedback makes you feel even better. ting
Pros: Great training
Cons: No promotion opportunities
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The online customer engagement officer
I cannot see what I am typing here due to the mobile format, but here goes. 8 hour days monitoring all brand mentions across various social media platforms via the CRM BrandEmbassy. 3 man team who reports to the onsite manager in Australia. Pros are exposure however, limits are growth limits.
Pros: Advanced product, CRM software and technical exposure along with first world customer experience.
Cons: Growth and salary limit
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My current job
I have a good relationship with my co-workers. We feed off each other on a daily basis we put our heads together and we work out what we can do better from our previous day. I have learned a lot from the company I currently work at like apologizing when its not even our fault. I really do enjoy the type of work I do I am just unhappy about the shift I am working. I enjoy that i get to learn something new every day. The most challenging part of my job is staying awake from 2am-11:30am and sitting at my desk.
Pros: none
Cons: working nightshift only
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Exploiting poor South Africans.
24 hours call center.International call centers are a nightmare they taking advantage of poor desperate South Africans.Working long hours with 30 minutes lunch.You don't get paid your first month .
Pros: Great working system easy to learn
Cons: Long working hours
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Good starter job but not the place for a career
It's an okay place to work but not somewhere you can make a career at its fun as a first job because of the game section and free ice cream and as far as growth goes there isn't place for it
Pros: free ice cream
Cons: salary and grown is little
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Gained good knowledge about technical support
The company I currently work for is an inbound contact centre. They give people an opportunity to understand what technical support is about. Over the past year I have learnt a lot during the time that I have been at merchants iinet. I've learnt how to assist customer with their provisioning of their internet service, setting up of the internet services and billing queries. I enjoy working with the Australian customers as their culture is similar to ours. I find my job challenging when I am engaging in a conversation with a customer that is not tech savy but by excising patience it helps the customer understand what to when they are faced with the same situation.
Pros: Giving people an opportunity to gain technical knowledge
Cons: Working night shift e.g 1am to 9am
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Being efficient
Everyday you get to experience something different because you never speak with the same customer you spoke with yesterday. Every customer however gets the same treatment but in a unique way. You have to adapt quickly Think quickly as your basically chasing targets 24/7. Co-workers each have their own unique personally which makes it lovely to work in such a diverse environment, learning new thing every day. Over this past two years I've become such a patient person and learnt to listen and my confidence definitely boosted.
Pros: Vast growing company with regards to employment
Cons: Failing to deliver on promises e.g. Promotions
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Excellent learning curve
Working at iiNet was amazing. I enjoyed my job a lot and have learnt more from my previous colleagues and manager. The team work was great and the floor walkers around us were amazing. The work ethic was incredible. I have learnt that me having an IT qualification is not the same as helping the customer with their internet issues.
Pros: Great people to work with and its also a place to grow
Cons: The working hours are long
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None
The experience I gained in telesales and my good command of English has and always been my asset . I am convinced that my skills will be suitable in my position in your company. I derive extreme pleasure in being a customer service consultant as people have to be satisfied with the product they receive/consume
Pros: Customer service experience
Cons: 9 hours
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