Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Very good learning curve
Working at this agency has been exciting and I have learnt so much pertaining government policies and legislation, financial statements, calculations and data capturing which is all incorporated in my normal day to day functions and duties. A typical work day is assisting 150-200 clients applying for social grants daily. I have worked at this agency since 2003,and I have matured in this working environment. I have good relationships with all the staff because I work in teams in each and every different department and rotation takes place annually. The administration part of my job is what I enjoy the most and being able to train and assist the new officials who is not well-known with the specific system. The most challenging aspect of my job is visiting main hospitals and institutions such as old age homes and psychiatric institutions to finalize social grant applications.
Pros: making a small difference in the lives of poor people.
Cons: no opportunity for promotional growth
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Im a hardworker ,always willing to learn new things ,problems solver and addicted with numbers
Day to day monitoring of the budget and expenditure , preparing of reports for top management meeting and budget committee , compiling annexures for disclosure notes for the preparation of IFS and AFS, Resolving of audit queries arisen from prior audited information, supervising of sub-ordinates and also mentor so as to coach the one which are on entry level post in terms of giving them proper foundation about public sector ,I strive for the better and try to be someone's roles model thus importantly maintain an open door policy. I've been able to create devisable working environment and one of the things I have developed is to always be a strategic leader and I've been enjoying crunching figures during planning sessions as well working with excel spread sheet and pivot tables as well creating graphical representation for top management report as they say that financial data should be analyse and prepared differently in order for it to keep stakeholders involved curious about their spending patterns.
Pros: the previlege of being able to mentor nor coach entryl level officials which are under my supervision
Cons: Ability to work long hours when asked to do so
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I would like to know my over roll review
I would like to know how much do i worth, in my job drisciption i am taking applications, doing the system verification, customer care, doing bookings of clients for medical assessment.. Taking daily statistics, attending inquiries tellephonically and walk in inquiries, Managing the paypoint and insuring smooth payments and addresing problems of clients who did not received their payments. diserminating information to our clients through out reach programes. Identifying the customer needs, and working with our service providers,
Pros: Pros
Cons: cons
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Acquired skills and exposure.
Working for SASSA is rewarding, as specially with the current challenge SASSA is facing. The experiential training that comes with the current challenge and to be part of that team makes it rewarding. The environment is of great team work and good communication among the staff.
Pros: Opportunity for growth.
Cons: Travelling long hours to work
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I have been a Supply chain clerk for the past nine years
I’m in possession of the relevant qualifications coupled with appropriate administration experience 10 years Experience in Supply Chain Management I have a flair for numbers and accuracy My ability to cope well under pressure will ensure that all projects within my area of responsibility will be completed within the required time frames My ability to interact at all levels will enable me to interact effectively with everybody within the organization My experience in and understanding of customer services will enable me to deal effectively with clients. I am also in possession of Supply chain management 1 National School of Government
Pros: great enviroment
Cons: reached ceilling
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A service level with lot of potential
I do the screening of the potential grant recipient and then take down the application using the computer system of referred to as SOCPEN. I open files and archive them . I do the customer services and also do banking hall or pay-point monitoring where the grants get paid.
Pros: There is a lot of chances to advance
Cons: Lot of loopholes for fraud
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Excellent working
Vision A leader in the delivery of social security services. Mission To administer quality customer-centric social security services to eligible and potential beneficiaries. Values SASSA, as a public entity, subscribes to those values that promote democracy and a culture of respect for human rights. In addition, in building social cohesion, the following values are paramount: •Transparency •Equity •Integrity •Confidentiality •Customer - Care Centred Approach The value proposition will require continuous refinement in order to satisfy and meet customer needs and expectations. The responsiveness of SASSA to community needs and expectations may require adjustments in respect of service delivery, information technology and administrative processes.
Pros: Great opportunity for promotion
Cons: Long working hours
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I have much experience for the post as I recently studied basic sign language
I am working 8 hours a day as an administrator ,liase close with social workers for issues relating to orphans , liase closely with community about issues relating to doctors appointments, I make applications different types of grants. I've learned a lot especially when it comes to conflict between beneficiaries and family members. What I like most about my admini work is that its challenging me I always experience new things such as beneficiaries telling lies and the Agency getting to tell them what is true. The challenges I experience is when there's no resources to help the poor communities the agency sometimes lacks resources.
Pros: The possition will be of great benefit to me as it will be a new venture to me
Cons: yes I can work long hours as we sometimes work overtime at imbizos and outreaches here at my work place
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Working under pressure at the same time being deducted to my work.
Unfortunately at SASSA I was working on contract and contract had expired now I'm unemployed. But overall working for SASSA was a great experience and as for myself I've never worked at a collections department but when I got there the supervisor and our mentor made it easy for me to learn. And not so long I was task with my dairly responsibility and I did so well in such a way that when my superiors are not in the office I will lead the section. At SASSA were a team in such a way that I could not have fear to tell my colleague if they were doing wrong. I was never a supervisor but I've learnt supervision skill, working independently without supervision and being dedicated to my work. The challenges we had was shortage of staff members in our section and developing strategies for debtors to pay special the grant debtors.
Pros: Acting as a supervisor
Cons: Not achieving targets
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Adventurous with lots of traveling to meetings
Operations Manangement Problems solving which I enjoy the most Handling difficult clients Monitoring of progress Report writing Reporting to senior management (District and Regional level) Monitoring third party performance Verification of applications Providing customer care support Monitoring adherence to legislation and social assistance Prevention of litigation Liaise with stakeholders Providing statistical records Developing and motivating staff Performance assessments
Pros: Job security
Cons: Normal working hours and overtime is not paid
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