Overall
Promotion
Salary
Work/life balance
Culture
Leadership
The Real Deal
A typical day at work is talking to new people every single day and learning something new, as well as engaging with different personalities. Every day brings a new challenge,however it's how you overcome it. My co-workers are absolutely amazing and we learn from each other ,as well as help each other when in need. I have learnt to be more assertive, strong minded, confident, learnt to handle pressure and turn every challenge faced into victory. I enjoy meeting and talking to new people, testing myself as I love to see how much I can handle as well making sure I am happy and so is everyone around me. The most challenging part of my job is seeing the people around me sad,as well as not being able to provide a service due to the client not meeting the criteria. Overall I love challenging the status Quo.
Pros: Passion for my Job leading to growth opportunities.
Cons: no cons, as everyday is a new challenge
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Hard working,and family ties.
Fun activities scheduled for employees and management stuff,we treat each other with respect and also help one another. Hardworking days will be everyday especially if u work the weekends it becomes very challenge but,hard work pays
Pros: yes
Cons: 8-6
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Experience
My experience at CCI was good only because of the people I worked with and my team manager. CCI as a whole needs to work on how they treat their employees and improve on their managerial skills. My team became my family. We stood as a whole always, supported each other through and through. The campaign I work for needs to improve as well. CCI needs to start to value their employees and stick to their one family one dream slogan. I have gained so much there, experience wise. It was challenging trying to keep each and every customer happy if things are beyond your control as an agent
Pros: Experience
Cons: Long hours, hardly make commission
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Vacancy application
Working with people teaches you to humble yourself at all times. I've dealt with various customers telephonically for over 3 years and believe me, we learn and grow everyday. I had no insurance background when I was introduced to the existing motor claims department, the training at CCI was extra ordinary, I can proudly say they have groomed and guided me. I enjoyed determining liability and enjoyed a lot of Admin work as I am a hands on person that loves brainstorming. With the help of our management team we pulled through every difficult task and making sure we meet our monthly targets. No employment is difficult, it's what you set your mind to achieve that makes you love your job. I have grown from my current employment place hence I look for more growth and experience elsewhere. Kindly grant me the opportunity for an interview Regards
Pros: I am an analytical thinker and fast learner
Cons: Long working hours
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Willing to learn
I am independent female,that easily adapt to change.I am even willing to learn other depatments and that are not part of my job description.I make sure that,i keep customers happy,i do beyond what expected to keep customer retained within the company.I can work with any type of culture. The most challenging part of my job is when dealing with an unhappy customer,and to find that you are unable to resolve enquiry and it needs manager's input.
Pros: i have gained expirience and learnt to associate with people from International.I have also learnt to socialise with different cultures,learnt to understand how people from Aus speak and oparate.Basically it has been a great expirience.
Cons: The hours are very long,there are no benefits,no Christmas Bonus.Night shift only
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Good communication and people skills
It a great company for young children who just left high school otherwise if you have a family and you a bread winner not the ideal company however I learnt alot from the company and I'll use the what I have learnt to the next company
Pros: No,
Cons: 10,
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Excellent Learning curve
it was okay nothing wrong with the people that work its just that everyone will eventually knw your business because of the talkative people and the management is unprofessional and very bias when it comes to decision making
Pros: great opportunity for growth
Cons: management is unprofessional
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No growth
no growth lots of favouritism. no other job opportunities. life is miserable. 10 bosses 1 worker. less pay no increase. cant even talk to people cant go toilet for more than 2 minutes. taking call after call is tiring dealing with different people. no commission.
Pros: medical aid and uif
Cons: long working hours no growth
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Work Life
I enjoy working and supporting our operations by monitoring call volumes and also driving the correct agent behavior to allow us as a business to achieve Service Level Agreements in an unbiased manner.
Pros: Skill Sharing
Cons: Poor incentives
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Excellent learning curve
EXCELLENT LEARNING CURVE! Itwas such an eye opening experience for me i have worked in cx service before but not on that scale and the hours are different to what im used to but im glad that i was apart of it all. It has thought me a great feal about muself and the call center industry as a whole an there is always room for improvement in anything we generally do in life. I can say that bieng in a call center environment made me come out of my shell and get used to working under tremendous amonunt of pressure for long hours and still strive at it, and working in a team because if one wants to strive in a team ine needs to work well with other's in order to carry out the task at hand efficiently
Pros: Great opportunity for growth
Cons: Long working hours
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