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To Whom It May Concern: I have extensive employment experience in the customer services field, which can be attested by the references displayed on my CV. I am computer proficient and an excellent verbal communicator, team player with an admirable ability to interact with people from different backgrounds. I have an admirable passion for training as I am a fast learner, very versatile and have a quick understanding and familiarize myself greatly with product knowledge, so as to be more effective and efficient in my operations. I have strong Administration skills, I’m a very passionate young individual and most of my skills are acquired by self-study and active work. Should you have any questions or require clarification on any information, please feel free to contact me. Thanking you in advance. Regards Sthandwa Acqueline Khumalo
Pros: i have moved for one department to another with a year in the business this show great passoin and willingness to learn
Cons: long working hours and awkward shifts
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Career opportunity for Staff
Working for a big company like Cell c has taught me a lot in terms of respecting customers, meeting customers needs at all times and keeping our customers happy at all times. people are my inspiration and that has help me a lot to deal with irate customers and retaining them, The relationship between different department has help bringing our company in map hence we are the best employee of the year and its because we respect each other and team work within the different department is phenomenal. i enjoy meeting different people interacting and most important keeping them and serving all their needs, iv'e learn never to disrespect and judge anyone, treat all the customer the same and keep the happy at all times Customers who refuse to be assisted or irate customer who wants things to be done their own way, every company has its own rules and regulations.
Pros: Building rapport with customers, assisting them in an appropriate manner that's builds customer loyalty.
Cons: Lack of communication within the company
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Good environment
I enjoy my job I have challenge when it comes to concerns.stock issues. Not taken seriously Working trough an agency Perhaps that's why our voices aren't heard.they all about you(me)making more money for them.not for yourself.
Pros: Love what I do
Cons: Employer don't care about us as staff
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Good environment
I enjoy my job I have challenge when it comes to concerns.stock issues. Not taken seriously Working trough an agency Perhaps that's why our voices aren't heard.they all about you(me)making more money for them.not for yourself.
Pros: Love what I do
Cons: Employer don't care about us as staff
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Excellent learning curve
I enjoyed working for Cell C. All my co workers we got along very well . I have learn accountability, Respect, Ubuntu & going an extra mile to deliver the best .The most challenging part was not being made permanent after working for them for more than 2 years
Pros: I'm willing to grow in the organisation
Cons: 12 hours a day I'm up for it .
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Very Good learning curve
I am an experienced and qualified IT professional who seeks challenging environment where I can apply my experience and education and grow professionally. A results driven, self-motivated and resourceful manager and leader with an in depth understanding of aspects of project coordination and implementation. Experience of supporting the delivery of new and existing products and business enhancements that enable individuals and organizations to improve the quality and productivity. Well presented with excellent communication skills and having a commercial approach to solving problems and developing business. I have IP knowledge, routing and switching knowledge, Fiber optic knowledge, WCDMA, LTE, and GSM knowledge and PABX knowledge. Currently I am working on the Radio Access Network (RAN) and BSS (GSM) networks analyze the data (level 2 support) and make recommendations on network capacity or expansion.
Pros: Great opportunity for challenges
Cons: equal opportunity to everyone
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Good environment and atmosphere
it is a very nice environment to work at and the atmosphere the relationship we have as colleagues is very good. i learnt that everyone needs someone to work with and work around different department to develop your skills and that opportunity was given to us. what i enjoy the most is the team building that we organised on our own just to get to know each other better as colleagues out side work place and the rewards we get as top performers then in that case we always challenge each other to get our job done even better. the most challenging thing is meeting a CEO and give you a query that it is not even on your expertise thinking that i only deal with technical queries then something from a different department will be given to you and you need to get the solution and make sure that the customer is happy with.
Pros: development
Cons: working for this company is like coming to the other side of your family yes it can be frustrating at sometime with other few customers but that also depends on how you treat your customer on each an every call.
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No grpwth in the company
I am passionate, highly motivated and committed with exceptional ability and willingness to learn. I am a hardworking dedicated and dependable individual, I have also acted as a Team Leader and was a trainer and Quality Analyst ,Social Escalations ,CEO and Manager Query Escalations and back office escalations ,I have Great Customer Care experience and Massive Technical Experience I assure you my appointment will prove beneficiary to your company.
Pros: grow within the company
Cons: 8 hours a day
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Its an excellent learning curve
the company does not so much pressure but the money does not motivate one to be at work we have key performance indicators but we do not receive incentives for the rating that the customers make i was part of the top 10 but did not receive any incentive, we work as a team to archive ,I have learnt telephone etiquette how to handle calls and explain bills to customers calling customer care, I enjoy resolving customer queries because i get to learn a lot of different aspect from the calls i receive, when customers are very irate and not understanding because of the experience they have had.
Pros: The are less opportunity for promotion because we are still under contract
Cons: the are no long working hours the shifts are just straining
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We are trained and up skilled monthly
work if Fun because you talk and assist different types off people and knowing that you have resolved some ones Query . the mos challenging aspect is the shifts late night shifts,the relation with with co-workers is the best ,i have learned self discipline and baing a srtong team player
Pros: There;s no opportunities for growth
Cons: Working shifts late shistfs
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