Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
I have learned to deal with different client and how to deal with difficult client.I had a very good relationship with my collegues.My experience have been with customer service industry for 3years.
Pros: There was lots of opportunities to grow as a person and get promotions
Cons: Working hours was long but it was nithing i could not handle.
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Meeting new people everyday
Assist on operating switchboard and taking incoming calls; Receiving and screening of calls; Relay Message timeously to appropriate people and follow up when necessary; interact with clients and staff in professional manner; dairy management; schedule and manage internal and external meetings; appointment reminder; preparing of meetings and organising office functions; manage filing system on a daily basis; prepare correspondence; format documentation; other support and administration duties; ensure all issues are actioned and deadlines are met; manage stationary suppliers and any other ad hoc secretarial and administration duties; relief on reception as and when required. I've learned to engage with clients, networking with other insurance company. We have a good relationship because we work hand in hand with my colleagues in order for us to assist clients. I enjoy meeting new people everyday and I'm always looking forward to assist clients each and everyday. Challenging aspects is deal with fraudstars.
Pros: Opportunities
Cons: Fraud
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I have learned and gained a lot
Always professional,Mon ty h end very busy and sometimes we would work through out without lunch break. Team work is the order ofbthe day,forbus tonretain and gain more customers we went an extra mile,and rewards are possible duebto the customers compliments.
Pros: Working towards a common goal, and achieving the goal
Cons: Month end is always the busy and we work harder,and compromise our lunch hours
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Great organisation, Innovative and with a strong culture.
The organisation is highly innovative and interactive to work in. The culture of the organisation, founded on a solid philosophy drives innovation, faster decision making and solid financial performance.
Pros: Great relationships, great exposure, great collaboration
Cons: Structure is very large and different from what it used to be.
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Hard worker ,willing to cope under pressure
Fast learner ,ability to deal with pressure ,good communication skills,own car and drivers license.good computer skills .sales oriented skills.I put consumers first ,I walk in my customers shoes,I connect with customers .
Pros: Willing to learn
Cons: Unethical behavior
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Slow growth, few opportunities for promotion
I started working for FNB while I was in the process of completing my Masters degree. I started in an entry level position as I did not have relevant work experience. After 4 years of experience, I am still a junior with no prospect of getting a promotion
Pros: Great work environment, and friendly atmosphere
Cons: Few opportunities for promotion because they only value CA(SA) qualification
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Excellent learning curve
From the telling and consulting side of the business, I've learnt a lot and I approach every client as the best client of the business. I've also learnt calmness and a sense of urgency or speed.
Pros: Great opportunity for growth
Cons: Difficult clients
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Multiskilling and functioning
In the morning we open the branch with a security, and security checks to make sure that is safe for other staff members to go inside the branch. Prepare cash for the tellers from the main safe. We help with reports of yesterday transactions(opening of account,issuing of cards to customers) to double check as part of compliances and if procedure was followed. assist with authorising for big balances when trascations are processed. Balance treasury at the end of the day. Assist with forex if when forex consultant is not in the branch. We do cash checks on ATM, Forex, Tellers and safe custody. We also do alarm testing every month as part of administration.
Pros: opportunity for promotions
Cons: short staffed
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Customer service experience
The current position I occupy taught me how to engage with all sorts of customers, be it assisting an irate customer, I will offer the service to the best of my ability. I have learnt to use the internal system and to contribute positively to the team. The thing I turn to find challenging is when an issue was escalated and not being attended to for days. On a day to day basis duties that I am expected to carry out is assisting the customer with issues pertaining to cellphone banking and FNB connect as well as educate the customer about the product mentioned above. What I enjoy mostly is to assist the client with query on a first time resolution without the query being escalated.
Pros: Opportunity to gain customer experience
Cons: 24 hour mobile desk
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Have NQF Management for Contact Center
I have been working for the bank as national specialist for cellphone banking and ewallet services and providing efficient customer service thru telephone and emails an was first action resolver of queries and escalations an did administration and data capturing. An I am also do take supervisor call if when needed
Pros: Contact Center forum committee
Cons: Challenges
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