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ignition Reviews

 

Excelent learning curve

the company has a grate atmospher but for growth i feel as if i need to venture into a different company to get more knowledge and a wide specrum of the contact center industry

Pros: give aways
Cons: extended hours

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I am learning so much about dealing with different types and levels of customers

My wok starts at the right time of the day .I start my work relaxed .I relate very well with my colleagues we joke around when necessary. I have learnt so much about dealing with customers and to get sales from them. I enjoy it when it time for our performance announcement it encourages to see how one has done so far.The challenging is when loosing the sale because of the amount of the product .

Pros: great orppotunity for being permanent
Cons: i work very long hours of the day and in such a way that by the time I finish work the availability of transport is challenging I have to pay extra money to organise a special transport home and we also work alternate weekends.

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Brilliant learning experience.

Working for Ignition has grown me to be a responsible and devoted person, not only at work but in the outside world as well. I work very closely with management and have gained a lot of experience from them with regards to managing my team. Ignition has excellent working conditions and dynamic staff. There is always room for growth. We do our in a lot of over time to get the job done. Salary is the only aspect for improvement.

Pros: There is room for growth
Cons: 2 days a week for late shift.

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Excellent learining opportunity

Answering calls Resolving queries Escalating Queries Updating details Great people to work with Typing fast Resolving queries as fast as possible but with satisfaction from both parties. listen to call recordings Log for QA Call customers back and give feedback on query Remain professional at all times

Pros: assist different personalities
Cons: irate customers

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Excellent learning experiences

I would like to apply for the current. I have excellent management skills. I am a self not iv ates individual. I would like to be given an opportunity to prove my self.

Pros: always gaining more experience with training
Cons: Long hours

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I enjoy working independently and as a team member.

I am interested in this position because I believe this position will be mutually beneficial. I offer over 6 years’ experience in the call center environment, customer service and business administration. In addition, I enjoy working independently and as a team member. I have experience working with a client diverse client base and manage my time efficiently. I believe I will prove to be a valuable asset to your existing team of professionals and add immediate contribution to your organization.

Pros: I enjoy working independently and as a team member. I have experience working with a client diverse client base and manage my time efficiently.
Cons: Long working hours

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Well trained

working in a call centre is not easy, It needs someone who's always focused and has a positive attitude, because there is alot if pressure in a call centre, team leaders will always screem at you to meet daily target or weekly target its a very vibrant and energetic environment and has alot of challenges, but once you uses to the environment its so much fun. Ive learnt alot by working in a call centre and I would handle any pressure because U honestly feel that call centre has alot of pressure than any other job, Especially dealing with customers/ clients, because customers would swear at you but you still have to put a smile on your face and do what you came for. We do fight with our tean leaders but at the end of the day we realise they actually pushing us to become one of the best agents.

Pros: excellent communication skills
Cons: alot of pressure

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Excellent learning curve

A typical long your shift where you have to be target driven. Had a great experience working with my co-workers very friendly and sociable. I have become more confident working and speaking to the customer .I have gained more knowledge.

Pros: Great opportunity for promotion
Cons: Less pay

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TO THE CEOS OF CALL CENTERS

THE COMPANY IGNITION IS A GREAT CALL CENTER TO WORK FOR, THE OWNERS SEAN AND DON BERGSMA REALLY APPRECIATE THE PEOPLE THAT ACTUALLY MAKE THE SALES EIGHTER THEN PEOPLE THAT ARE IN OTHER AREAS OF THE COMPANY WHICH ALWAYS GET THE BENNIFITS AND RECOGNITION LIKE OTHER COMPANYS DO.I HAVE SEEN OTHER CALL CENTERS THAT MAKE THE AGENT WORK UNDER PRESSURE AND GET THE AGENT TO MAKE THE SALES AND THE AGENT WILL BE A REALLY TOP AGENT BUT ALL THE RECOGNITION AND PRAISES WILL GO TO THE MANAGEMENT AND CAMPAIGN MANAGERS THIS IS REALLY SAD IN THE CALL CENTER INDUSTRY BECAUSE THE MANAGERS AND CAMPAIGN MANAGERS REALLY GET PAID BIG MONEY.

Pros: YES
Cons: YOU HAVE TO BE SELF MOTIVATED AND NOT HAVE ANY FRIENDS IN THAT ENVIROMENT

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Call centre agent

Ignition Contact Centre, is guided by a strong, young and well organised management team who have helped influence the high performance and employee-focused culture found on the sales floors. "We believe in the importance of equipping and motivating our employees to operate effectively, and place the success of every employee in their own hands." Ignition Contact Centre is successful because of its support structures and collective abilities. As a group, Ignition believes that its employees are its biggest asset and are therefore valued, and ensure that they are supported and well looked after. When Ignition moves forward, so do they.

Pros: Great commission
Cons: Long hours

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