Overall
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Change in enviroment/industry
The company administers medical aids and there are different departments and medical aids. Gems Chronic medicine management is where I work within the organization as Gems has 12 different service providers that help administer the servicing of the Gems members a government Medical aid. I come in and work and 1 hour earlier to assist the team (co-workers) that can’t make there shift starting 8am. This is arranged with line management as my working hours is 9am till 5pm. It’s an Inbound Call Centre so I handle/manage telephone queries within the standards and the service levels agreements. Patients/Customer calls in and checks his/her status in respect of the chronic medication application or updates (renewals or changes in script). Check if all required documents is received as per regulation and that we comply with the Operational risk and governance structure, measures and framework. Routing escalations to correct departments and assist were needed especially to resolve problems & escalations.
Pros: Growth within the admin space
Cons: I dont work on a Saterday. I'm a Sabbath Keeper
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Exxcellent learning curve
Was employed by my previous company for 4 and half years and due to retrenchment was moved to current company on a 12 month fixed term contract to manage the wind down process due to amalgamation. Typical work day would be to review applications and blood results for programme management and all telephonic counselling I have a good relationship with my co-worker. One thing I've learned that you job is never secure so don't take it for granted. Give it your 100% all of the time. What I enjoy most about my job is the inter action with our members and very rewarding to know that you have made a difference in somebody's life. The most challenging aspect is not the work itself but the fact the I am on contract only
Pros: Im not sure what the pros are as I am not a permanent employee
Cons: no job security
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Enjoyed working for medscheme sad my contract is coming to an end
Good day I am currently at a medical aid on a year contract was retrenched from Liberty Medical Aid end of July 2016. I enjoy what i am doing however my contract ends end July 2017 so i am avaible for any suitable position that is available in my field. I have extensive experience in the medical field and as an administrator. I mix easily working in a team on my own which ever is required will suit me. I fmy application is sucessfull i will endeavour to do my best at all times. Regards Sarah Ah Shene
Pros: was a pleasure as lots of scope to improve your career
Cons: none
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My passion is to help others
Training new and existing agents Assist with difficult queries regarding chronic applications and escalations. Preparing training material and monthly product knowledge assessments. Evaluating agents calls and data capturing files done by them. I am working with people on a daily basis assisting them on the call centre,and capturing files I have regular one on one coaching sessions I must interact with them on a daily basis Work very well with them I always put myself in their shoes when it comes to a query but making use of SOP and clinical guidelines as a professional guide to complete query. Every person is not the same when it comes to learning. Some take longer than others but you need to assist everyone by using different techniques I enjoy assisting agents with their queries and doing training new staff The most challenging aspect of my job is when someone has difficulty understanding the query if there is a language barrier
Pros: growth
Cons: working late
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Shocking BA governance
Good as an entry level corporate company but not really good for growth. The corporate culture is not good, especially when it comes to change. Everyone works for themselves and not the greater good for the organisation.
Pros: Flexiable working hours
Cons: No proper project SDLC
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Excellent learning curve
Best company to work for and I've learned so much in the 9 years that I've worked there. I also enjoyed working with a team of project managers who valued my input. The work environment was also very cool and relaxed.
Pros: I enjoyed everything about my job
Cons: Long working hours as I would even work after hours at home
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Good start for corporate career
My day is very stressed and rushed. Assistance is needed in other departments due to staff shortages. I enjoy my job and have learnt a lot since I started here. I would like to further continue improving my self knowledge and grow.
Pros: opportunity to learn and grow
Cons: staff shortages and turnover of staff are a concern
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Customer service skills
I got 6 years experience in customer service , I have improved from most of my skills ,I have grown in such a manner that I can able to work as team or as an individual without any supper vision , so far am well organised able to resolve enquiries accurately on my own, I enjoy diversity ,innovation ,change and improvise in able to build a great team spirit focus on excellence . the most challenge that I've experience with my job is escalations ,where the management failed to resolve any error and no feedback was given or no updates.
Pros: i have a great opportiunity within a the same year i was promoted from clerk to work as client service agent
Cons: shifts was never aan issue to me ,actualy i enjoy pushing my work and get things done focus oon details
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Summary
I hereby apply for medical admin job.i have been working for medical aid gems managed care for a decade.i would like to work for you since I know about medical aid and have connections with people who work in medical admin environment.
Pros: i will bring changes since i have been working for medical aid gems managed care for a decade.i would like to work for you since I know about medical aid and have connections with people who work in medical admin environment and also because i did medical course and completed it and have passion in this field
Cons: i will need to focus on new things you will tecah me especilly the system which im not familiar with in case there is a new one
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Skye is the limit and i'm the extreme.
I am a fast and accurate writer, with a keen eye for detail and I should be very grateful for the opportunity to progress to market reporting. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it, I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile
Pros: great performance
Cons: long working hours
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