Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I am a fast learner and a hard worker
I have been working at Standard bank since 2002 . I have mainly been exposed to the fraud areas. I have been part of arranging several events for the teams , processing reward vouchers for team members who have excelled in their jobs.
Pros: Great company to work for
Cons: Little growth ,
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Excellent learning curve
I have Good customer experience. I have call centre, admin,Supervisory and sales. I been a external sales consultant internal and external to our stakeholders.
Pros: Travelled I can work from home which means self discipline and accountable
Cons: Deliver on time. Communicate with clients all the time. Deliver as per our service level agreement
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Fairly good
Working in the bank is challenging but fun , you learn a lot of new things on a daily basic , helping customers has always been my passion and going the mile to give them the best that I can , from thinking I was not a people's person and working in the banuking industry has changed my perspective of who I am and how I am, it's been a good journey and it has its pros and cons to each day , not everyday is a good day as some customers can be difficult at times but it's something that I deal with always and give them the benefit of the everything as they say customers are always right.
Pros: Growth and movement
Cons: Dealing with difficult customers
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Learning curve and i gain a lot there
STANDARD BANK was a great company to work at, i learned a lot of customer service skills as that was the main part of my job. I worked well with my co-workers, we worked hand in hand to make sure that we did our job well and i helped my co-workers where they could not or need help. I found it as a challenge to work on Sundays, as I could not go to church.
Pros: Great opportunities to grow
Cons: working on Sundays
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Introduction of a new way of delivering projects
There have been several changes since I joined the company. We are moving from a highly governed project environment to a more Agile way of working. This brings about both pros & cons to change and the need for both business and IT to work closer together. I enjoy the shift away from unnecessary governance processes and the introduction of lean process improvements. The most challenging aspects being the mindset changes that are required of people who have always done things in a certain way.
Pros: Opportunities to move between departments
Cons: Poor life work balance
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Great working experience
At present I am employed at Standard Bank as an Anti Money Laundering Surveillance Unit Analyst (MLSU). I was previously employed at FNB as a Team Leader for Premium Business Banking (on a short-term contract) concentrating on Business Accounts, KYC, data capturing and administration. Furthermore, I was at the Nedbank Corporate Contact Centre as a Client Service Specialist.My experience as a MLSU analyst, Premium Business Banker, Brand Ambassador, Marketer, Promoter, Call Centre Sales Agent and Telemarketer, Retention Branch welcome calls agent and Corporate Client Service specialist has allowed me to gain great appreciation and understanding of business workings, adherence to set standards and understanding of business and client needs in the Marketing and Financial services Sector and in the working industry as a whole.
Pros: Great opportunity for promotion
Cons: Long working hours
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Handling Finance,Collections, Administration, Data Capturing, Tracing,Outbound collections,
and Call Centre Agent (COMBO COLLECTIONS) Job responsibilities Process set off on accounts in arrears as per specified report Daily reporting. Ensure that criteria for auctioning set Offs are followed carefully. Follow procedures and Complying with product specific and set-offs policies. Accountability to follow end-to-end set-offs process. Card, Home loans, Vehicle and Asset finance, Personal Lending, Low Income Unsecured Lending, Business Lending. Trace and collect following procedures and Accountability to follow end-to-end trace and : Collections process. Confirm\Verify records. Telephonic collections on delinquent trace account. Obtaining a PTP, Using tracing tools E.g. CPB, Data Search, Experian, XDS, Yellow Pages, 1023
Pros: Yes
Cons: Yes
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Competitive tough and exciting
Working g withing standard bank is tough and competitive but it has granted me the opportunity to grow myself in ways I couldn't imagine. It has been splendid and I would not trade the experience for anything in the world. Work started at 8 till 4:30, from 8 we I tract with customers regarding their credit cards. Most enjoyable things to do at work was make sales and resolve customer problems.
Pros: Brilliant work environment
Cons: Limited opportunity to grow
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Excellent learning curve
I am a hardworking person,I am punctual,I have good driving skills ,I have a good eyesight,I am focused,I work well with people, I am a team player,I have worked as a Teller for five years,,I have good communication skills,Numerical skills ,I pay attention to details.I like working with figures,I like challenges.I like working with different people and meeting new people, I am a people’s person .I like to work in a cool environment.
Pros: Opportunity for growth
Cons: Weekend work
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Working experience with the banking industry.
Work experience within the banking industry. The most challenging aspects of the job is definitely the high volumes of work as I personally deal with +- 40 vendors and all standard bank branches across 9 provinces of South Africa. I work well with my co-workers, there's a level of respect across the board and communication is very key, so we do very well under those key components. What I enjoy about the job, is the fact that I got a chance to communicate with a very large audience, be it telephonically or electronically but it has improved my communication skills a great deal. Having to solve queries daily from different candidates, has also sharpen up my style of resolving issues. I have learnt to be respectful, patient, cooperative, innovative and most importantly to deliver as expected on any project or my job as per my contract with the company.
Pros: Opportunities are there
Cons: As the job is volume driven, i turn to work long hours
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