Overall
Promotion
Salary
Work/life balance
Culture
Leadership
R15000
Write a review: Review summary Please enter your review title (less than 100 characters). Your review (at least 150 chars) Your review is not to sell yourself or give your job description (your CV does that)! Rather, give an accurate picture of what it's like to work at your company. Include things like: - A typical work day - Your relationship with co-workers - What you have learnt - What you enjoy most - The most challenging aspects of the job
Pros: typical work day
Cons: typical work day
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Sales role, Daily operations of the Bank Branch
Is been a good 8 years experience in Retail , African Bank is a production bank Sales are key to the successvof this institution. STAFF is well looked after marketing.
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Cons: No long working hours but could work them of well planned
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Excellent learning curve
It is good company thought it has lot of challenges in terms of target requirement due to economy. I have learned alot in working with different individual with different goal and aspect, what i enjoy the most is team work and team play
Pros: They is no growth
Cons: Impossible targets
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Decisiveness
Working at African bank taught me to be decisive as I was in call centre environment, how I handled my clients determined my ability of negotiations where there will be win win situation. My decision on call handle they normally built relationship with client in a professional manner . I made sure that I reach to clients need where is possible.
Pros: friendly and transparent of management
Cons: movement from one team to the other
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Good company to learn something such ascomplience and customer service.
I have worked for African Bank for many year, I have learned customer service, telephone skills , administration,data capturing and I have a good relationships with my co-workers.
Pros: growth opportunity
Cons: flexible shifts
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Decisiveness
I consider myself to be a dedicated and dependable individual who possess excellent verbal communication and customer orientation skills. My resume provides an overview of my accomplishment, in short I am hard working, eagerness, loyalty and trustworthy is my cornerstone to success. A self-motivator and team player, I cope well under pressure. You are welcome to contact me or invite me for the interview for more detailed regarding my experience and to prove myself that I am an asset to your company.
Pros: friendly and transparent of management
Cons: movement from one team to the other
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Typical work day
Getting early at work (15 minutes before you start your work)to prepare the work station. Checking previous workload if there is and clear all pending queues. Always be ready for the first customer to the last with excellent customer service. Make inbound and outbound calls follow up with pending credit applications pay loans as per company requirement (after thoroughly check customer s afford ability). Preparing for the next day plan of the day before leave work.
Pros: Great exposure in building and living company values which also build personal confidence and in a position of being recognised for rowthnin the company
Cons: Not reaching client satisfaction which at times questions your ability.
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Wonderful place to work in. awesome work experience tgat I have gained. Great managent.
My days are always busy. Fastpaced environment. Wonderful working colleagues, team players. In this short period I have worked in this company I have learnt good time management, Prioritising and working well with diverse people.
Pros: Great opportunity for promotion
Cons: Long working hours
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Supervisor
supervisor in the collection environment ......................................................................................................................................................................................................I am accredited Debt Collector representative I provide intermediary financial services by managing and auctioning after sale transactions and administrative queries that are received via the call centre channel. I also do outbound calls to Insurance customers who have not paid their premiums/policy about to lapse and negotiate and secure future payment by retaining them. I have acquired knowledge of the Acts – National Credit Act (NCA), Financial Intelligent Centre Act (FICA), Financial Advisory and Intermediary Services (FAIS) Act, Protection of Personal Information (POPI) Act and the TCF fairness outcomes.
Pros: I am accredited Debt Collector representative I provide intermediary financial services by managing and auctioning after sale transactions and administrative queries that are received via the call centre channel. I also do outbound calls to Insurance customers who have not paid their premiums/policy about to lapse and negotiate and secure future payment by retaining them.
Cons: I am accredited Debt Collector representative I provide intermediary financial services by managing and auctioning after sale transactions and administrative queries that are received via the call centre channel. I also do outbound calls to Insurance customers who have not paid their premiums/policy about to lapse and negotiate and secure future payment by retaining them.
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Learning and Development curve
A typical day in my position, I fulfill Learning and Development tasks which are conducting trainings and assessing delegates on Trained modules, as well as overseeing that staff are well developed to conduct their duties and adhere to the required standards within training structure. Throughout the day I complete various administrative duties as well, including answering phones, drafting documents and emails, filing and strategic planning to meet customers needs. I also provided strong customer service and resolved customer issues.
Pros: one of the biggest advantages to working in a large company is that you can change jobs – often multiple times – and stay within the company. For someone like me who is always up for a new challenge, being able to move from Training and development team, to a marketing group, to services, and back again, provides the intellectual challenge that many people seek – without having to update the resume and embark on a job search.
Cons: It’s harder to get decisions made, and employees have less autonomy. You may have a brilliant idea, but by the time you follow all required processes, and review it with all the stakeholders, and get the executive team to buy-in, there’s a good chance that it may not even resemble what you started with.
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