Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Amazon Reviews

 

Excellent Learning curve. Learning more on how to work and treat customers. Listen to their queries

Long working hours I love interacting with customers requireWe are responsible for taking care of the catering the customers queries to work long hours

Pros: Great opportunity for growth
Cons: Long working hours

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Amazon Web Services

Front end and Back end web development for amazon web development. The programming languages involved include typescript, nodejs, javascripts, scss, react, express, html, css, and polaris .

Pros: Amazon is amazing with a lot of learning opportunities.
Cons: Short term internship

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Great learning experience

Amazon is a fun company to work for. It's a great start in learning the essence of customer service as an agent and the experience for the customer. I've learnt the importance of treating the customer fairly, honestly and being transparent with the customer. I've learnt how to research information for a customer when I don't have it readily and your role as an agent is to reduce customer effort.

Pros: Flexible place to be
Cons: Long hours.

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Amazon work experience

Helping customers track their packages, manage their Amazon accounts and help them with general questions. On a normal day I dealt with round about 200 calls. I learnt how to use Outlook, how to respond to irate customers, how to de-escalate customer situations and how to work with the operating system of Amazon. The most challenging aspects of the job was that sometimes we weren't able to tell the customer how their items got lost or why their package hasn't shipped yet but usually that just means there was no stock or the item wasn't processed correcting at the fulfillment center.

Pros: Great opportunity for promotion, learned how to deal with irate customers, learned how to be empathetic towards customers that are upset
Cons: Long working hours, I worked from 2pm to 11pm for 5 days a week, Tuesday to Saturday

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Excellent project management learning

I am working well with people from various cultural backgrounds. I do work shifts and we are required to work weekends as well. I enjoy developing my team, teaching them to believe in themselves and to step out of their comfort Zone. The challenging part of my job is being available to support your team and meeting at the same time the deadline set by the business with regards to various topics. Throughout my journey at Amazon, I have developed my strategic thinking and my project management skills. I am getting along nicely with my team and peers at work.

Pros: Supporting peers
Cons: Lack of opportunity for promotion

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Experience

The place was an excellent space for growth. You work on 1st world customer service standard. Late working hours and shifts never change I learnt so much though even though it was working over jight with little to no support

Pros: Great growth opportunities
Cons: Late working hours and shifts never change

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Great learning curve

Management and employees at Amazon are very friendly and supportive. We deal with various customers, some are friendly and understanding wheras others are rude and unreasonable. This job has yaught me self control and empathy towards others and their circumstances irrespective of yheir mannerisms

Pros: Ample growth opportunity
Cons: Angry vulgar clients

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Excellent experience

A typical work day at Amazon would be having to deal with challenging customers. I enjoy the challenge to change the mood of the customer as customer satisfaction is extremely important to me. Together with this, goes the awesome team. We often have meetings to discuss progress.

Pros: Great benefits
Cons: Long working hours and only nightshift

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Putting work into perspective

Not everyone will dislike call center positions such as this. Some have a talent for bringing the best out of such a position and actively thriving. I dont discourage a customer service job at this company, but just simply say, some will love it, others hate it

Pros: Pay is reasonable, great support from managers and team leaders
Cons: Shifts can be long and tiring, customers are beyond rude and go the extra mile to make you feel insignificant

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