Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Continues Learning and development
My typical workday is dealing with different clients telephonically on a daily basis,assisting all clients to the best of my abilities. Im a people's person thats the reason ive been in this industry for +_- 6years I get along with different type's of personalities and I respect other's and their opinions. I tend to work well on my own but I love working withing a team as well. Ive learned to listen more and speak less. I enjoy assiting clients as im passionate about what I do. The most challenging part of my job is the rotational hours, nightshifts as I feel there's no ballance between work as it feels I dont have a personal life. Im looking for reach my full potential in an environment where im not only passionate but where I will be happy and maybe retire at your company , thats the type of employee I want to be.
Pros: potential for growth withing the banking/ finance industry
Cons: Long wprking hours,and rotational shifts
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Good opportunity for growth
It is a fast growing company with lots of potentials. There's rapid change to keep up with the current economical and enviromental stance of the country. There is always something new happening which keeps everyone on their toes and ready for good challenges. I enjoy it.
Pros: Great opportunity for self empowering (Bursaries, study leaves)
Cons: Trading hours
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Excellent learning curve
The most challenging aspect is the fact that I have worked hard to upgrade myself in terms of learning more about my job as well as my manager's duties and perfects it but still no promotion. I love my working relationship with my team as we are very straight forward individuals who re a group of hard ,dedicated being. I enjoy working with the caliber of clients we serve as they re mine workers whom are mostly illiterate therefore I have to adjust to their,be clear and straight forward when serving them They challenge me everyday as it is quite a task to sell and especially when new products are being introduced such as Remote Banking which needs them to be tech savvy and it gives me great joy when they seem keen and passionate about getting with the programme.
Pros: people skils and polishes my selling skills
Cons: no growth and long hourd
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Great learning experience and self development opportunities,interdependence
daily and monthly report analysis, coaching and development of staff members. daily performance reviews, service observation. I enjoy report analysis, interacting with my team to derive action plans and understanding people. there is also more interaction with clients to an extend that at times I resume role of a consultant. most challenging part is dealing with subordinates that resist change and unruly clients and also having to report om various activities during peak times when one should be managing service floor effectively.
Pros: self development
Cons: long working hours with limited promotion opportunities given the structure
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I have learnt so much about servive efficiency
Capitec has taught me so much about myself now i know i can work very well under pressure. The bank gets hectic busy but through that busy period you can not make any errors or that can cost the company so you have to be quick and efficient. Working with a team is always great as you guys can help each other to get the job done quicker
Pros: Great opportunity for learning about service
Cons: Capitec has the longest hours
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Outstanding focus on client service
Focus is on outstanding client experience Also on reaching set monthly targets Growth is limited Health benefits minimal Team work ensures success Quarterly rewards if set targets are exceeded Little time for weekend life
Pros: Change is constant teaching one to adapt
Cons: Career growth limited
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Great company to work for.
Being in a customer service environment has taught me to adapt to Changes in the work environment, familiarise myself with the ever changing system applications, the importance of confidentiality with client’s information and providing timeous feedback to clients as promised.
Pros: Friendly work environment
Cons: working on weekends
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Great challenge to customer care
Capitec is a great bank to work in , the environment is challenging and sophisticated however it builds a strong character and teaches one on how to deal with different personalities. The team spirit is there and encouraging and the feeling of being able to assist people is just amazing, you learn alot.
Pros: Great for interpersonal skills
Cons: Long hours especially weekends
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Learning curve
Client service first. Opening accounts. Granting credit, feeling with client queries, administration (filling, report analysis, answering client quiry via emails, report writing as a second in charge to manager). Arrears Rescheduling.
Pros: Client interactions
Cons: Long working hours
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