Overall
Promotion
Salary
Work/life balance
Culture
Leadership
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My extensive experience in a call centre environment, I started on the dialer then went to correspondence department. I have 3 years of experience. My extensive experience in a call centre environment, I started on the dialer then My My extensive experience in a call centre environment, I started on the dialer then went to correspondence department. I have 3 years of experience. experience in a call centre environment, I started on the dialer then went to correspondence department. I have 3 years of experience. to correspondence department. I have 3 years of experience.
Pros: I made lot of money, worked overtimes and there is commission.
Cons: Long hours and dealing with different kind of people.
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Communication skills
Hi him interested in and willing to do more for the company or add more values highly skilled and have my certificate of communication skills the position
Pros: Good listener
Cons: Long working hours
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Experience
The company allows for great opportunities and they stive to build anf mold people from no experience to more experience . I HAVE LEARNED and lot thus far amd I do seethe room for ggrowth everyday
Pros: Opportunities
Cons: Long hours
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Excellent learning Period In my life
very Good Review Of The Page And Other Features It Offers To Make This Experience A Whole Lot better, Made A Lot Of Friends And Learnt A lot From Those Above And My Teammates That I Was Actually Happy to Work With And Build Positive Relationship.
Pros: Offers Loads Of Experience and Learning
Cons: Long Hours But The Salary Is Not Overly Satisfying
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Empowering young people
CCI Call Centre International is a good working environment and it empowers young people and there is growth within the company. It provides good facilities and also helps one grow individually and personally in terms of independence and grooms one into being able to maintain their life in an office environment.
Pros: Great opportunities to grow
Cons: Long working hours
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Great experience
multitasking, assisting while listening, great experience. good environment. i have leaned good communication skills, interact with different people. I enjoyed spending time with my co workers. I never faced any challenges because i loved my job.
Pros: Growth in a company
Cons: overtimes
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Excellent learning curve
group of people (Team work) I can handle all types of clients from Angry to happy customers. Management has positive manner of approach. ach. Excellent learning curve, good listening skills i leant from the company and it has taught me to be fluent in English. Taught me computer skills. I can work well with a group of people (Team work) I can handle all types of clients from Angry to happy customers. Management has positive manner of approach.
Pros: Great opportunities
Cons: Long hours of work
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Handle claims, manage daily activities, review new claims and review the claims with the insured.
My work day starts off my daily activities as to review new claim as well as call the main insured. My relationship with my co-workers is great as we work together solving problems we at times do not know how to approach. My biggest outcome through being a claims consultant is that i learn new things every day. I enjoy learning from my co-workers as well as speaking to customers on a daily basis.The most challenging part of the job is when authorisation for repairs have not been processed as well as policy report delays.
Pros: I handle time management well, work well under pressure and know how to handle complaints.
Cons: Long working hours are not a problem as i work hard to see good results.
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Great agent
As I said I am the best agent and willing to give my best through everything I do.my best recommendation was when I was promoted as a supervisor to my team by mtn campaign in 2016, so now with my experience I am willing to share my knowledge
Pros: Great opportunity
Cons: Reasonable hours
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Friendly enviroment
Working in CCI has been a very good journey, I had the opportunity to explore more of the company’s campaigns. The people are great to work with, from team members, team leaders etc.. You feel at home. CCI call centre was my first job so every call centre knowledge I have is because of them and their thorough training sessions, of which I’m really grateful of. There are some challenges here and there, just like any other company. And not to forget the company’s events for it’s employees!
Pros: A lot of growth
Cons: Long working hours
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