Overall
Promotion
Salary
Work/life balance
Culture
Leadership
New challenge and opportunities.
My work is not a busy and challenging as it use to be because most of our customers are migrated to self service banking channels.I have an amazing relationship with my colleagues we a team.Ive learned to deal with dificult angry customers and olso my sales skills on how to sell a product has been sharpened.I enjoy working in a demanding role because it keeps me active and wanting to prove myself.Making sure that i remember everything i did when assisting customers is a skill ive learned to master.
Pros: Meeting and working with diferent customers teaches me alot.
Cons: Deadlines can come with pelnaties.
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Excellent innovative experience
FNB is constantly making new innovations making banking even more easier and -practical. It is always amazing of being part of implementing thier innovative ideas. we have a great team of employees and i get on well with all of them.
Pros: great opportunity for promotion
Cons: long hours
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Career growth
resolve social media complaints as soon as they come in. claim you own work to accumulate stats. i have learned emotional intelligence with working with people as our departments suffers from the pressures of the credit card division as a whole. the quicker you resolve complaints the better it looks for the team's turnaround time. i am not micro managed and everyone is accountable for their own work. customer satisfaction is our key competency. lack of communication in departments that cause customers to communicate is my main challenge.
Pros: great opportunity and career exposure
Cons: information overload
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Excellent
I do customer services,having to manage a team of consultants and tellers hence assisting a high volume of customers.it is a good experience I also attended to quires for ADTs together with the one for consultants.
Pros: Growth
Cons: 8 to 6
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Seeking new challenges
I'm writing to express my interest in the recently advertised role. I believe I could bring valuable skills and experience to the business that would make me an ideal fit for this position. I have 8 years of experience in the Finacial Institution and a have assisted in various roles from Team Leader, Multi skilled Consultant and Branch Consultant and have relieved in tha administrated aspect of the Business aswell. I am a motivated and accomplished sales representative attentive to details with outstanding follow through. Proficient in building long term relationships and place high importance on customer satisfation. I have sufficient experience in the finacial field and have learnt various abilityies during my employment from sales and service to administration. I therefore believe that my knowlefdge and expertise would be beneficial to the company Thank you for taking the time to consider my application, and I look forward to hearing from you.
Pros: Large well established company with loads of growth potential
Cons: Long hours.
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The working enviroment is proffesssional and hygien is average.The company culture is solid.
I am a 32 year old ambitious female who holds a NQF Level 5 National Certificate in Banking and am prepared to achieve the desired goals of the job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my leadership skills which have proven to be an asset in the banking industry. I am able to work accurately under pressure,therefore proving my administrative skill have been tried, tested and approved. I am looking to secure a significant role in your company that, which will provide opportunities for further development and progression.
Pros: n/a
Cons: n/a
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Great knowledge
i work every day in order to achieve my sales and it has really helped me a lot in working in a team and also to adapt to every environment. from the skills i accumulated at my previous employer i believe i can head up every challenge coming my way, as i have dealt with a lot of customers who complaints a lot.
Pros: marketing is good
Cons: work under pressure
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Excellent leanting
You learn a lot. Training is great. Lots of hard work. Doing different things. Doing various functions and assisting with clients. The bank is great and great staff and people to work with.
Pros: Great for learning in different departments
Cons: Long hours
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Excellent opportunity to learn
I assist clients with cellphone banking,ewallet and connect packages(sim cards and devices).Its a contact centre with 2000 agents.The atmosphere is great,I get along very well with my team.I have learnt how to resolve complex queries,using CRM and cross selling other offers that FNB has.I enjoy interacting with different people on a daily basis and helping our clients. The most challenging aspect of my job is not having access to help clients further or resolve their queries and having to escalate to other departments. I prefare not to inconvenience clients in anyway,to offer full service to clients.
Pros: Great company to work for
Cons: I am looking for a different challenge and new opportunities
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A good place to work in but salary packs are too low
A good working environment but I'm totally not happy with the salary packs. The CIOs should fix this if they really don't want employees to leave because of unhappy pays Asdggjflfdnvzgafagsfikcfvsbskslabxvfdkwkqvx
Pros: Great working environment
Cons: Low salary packs
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